Lajuan Williams
Terrell,TX
Summary
Vocational Rehabilitation Counselor & ADA Compliance Professional | 10+ Years Advancing Disability Access, Workforce Reintegration & Regulatory Compliance | Expert in Eligibility Determinations, Interactive Process & Complex Case Resolution. Recognized for interpreting complex medical and psychological documentation, leading interactive accommodation processes, and ensuring strict adherence to ADA, Sections 504/508, and state regulations. Proven record of managing high-volume caseloads, collaborating across multidisciplinary teams, and delivering equitable, policy-aligned outcomes.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Rehabilitation Counselor – Students With Disabilities
Texas Workforce Commission (TWC)
11.2018 - Current
- Analyze intricate medical and psychological documentation to verify alignment with federal and state compliance requirements.
- Develop and finalize formal eligibility determination letters and compliance documents to ensure regulatory adherence.
- Manage electronic case files, ensuring audit-ready condition through meticulous organization.
- Engage with healthcare providers, educational institutions, and internal stakeholders to establish and maintain defensible outcomes.
- Evaluate fiscal authorizations and verified documentation accuracy to support financial integrity and operational efficiency.
- Conduct comprehensive intake interviews and functional assessments to determine eligibility using medical, psychological, and educational documentation.
- Advise clients on compliance with disability law documentation standards and procedural rights to ensure informed decision-making.
- Lead the interactive process with students, families, healthcare providers, and institutional partners to identify accommodations.
Ombudsman I / Disability Claims Advocate
Office of Injured Employee Counsel (OIEC)
02.2016 - 03.2017
- Reviewed medical documentation and functional assessments to determine eligibility and compensability.
- Represented injured employees during formal evidentiary hearings and dispute resolution proceedings.
- Applied legal standards and policy frameworks to evaluate complex disability disputes.
- Facilitated negotiations and mediation efforts to resolve contested claims.
- Provided rights education and procedural guidance to claimants navigating the workers’ compensation system.
Peer Recovery Coach – Admissions Intake Unit
Association of Persons Affected by Addiction (APAA)
02.2015 - 03.2017
- Facilitated peer-led recovery groups within inpatient psychiatric settings.
- Applied trauma-informed and person-centered approaches to support patient engagement.
- Collaborated with interdisciplinary treatment teams to support care planning.
- Modeled recovery principles while maintaining professional boundaries and confidentiality.
- Documented patient participation and behavioral trends to inform treatment teams.
Family-Based Specialist IV – Child Protective Services
Department of Family Protective Services (DFPS)
03.2008 - 10.2014
- Conducted investigations involving abuse, neglect, domestic violence, and substance misuse.
- Prepared formal investigative reports supporting prosecutorial and judicial proceedings.
- Mediated complex family disputes and safety planning interventions.
- Delivered court testimony regarding findings, parental behavior, and child welfare determinations.
- Applied statutory frameworks and policy standards to ensure defensible investigative outcomes.
Education
Master of Business Administration - Mediation & Dispute Resolution
Colorado Technical University
Colorado Springs, COBachelor of Applied Science - Interdisciplinary Studies
Dallas Baptist University
Dallas, TXMaster of Arts - Rehabilitation Counseling
University of Alabama
Tuscaloosa, AL05.2026
Skills
- Vocational Rehabilitation Services
- Disability Eligibility & Documentation Analysis
- Workforce Reintegration & Transition Services
- Case Management & Confidential Documentation
- Trauma-Informed Care (TIC) Counseling
- ADA, Sections 504/508 Compliance
- Dispute Resolution & Mediation Skills
- Regulatory Interpretation & Policy Application
- Stakeholder & Multidisciplinary Collaboration
Accomplishments
- 10+ years of disability services and compliance experience across state government and behavioral health systems.
- Conducted and managed hundreds of intake interviews and eligibility determinations aligned with ADA standards.
- Interpreted complex medical, educational, and psychological documentation to support eligibility decisions.
- Led interactive accommodation processes involving students, families, providers, and institutional stakeholders.
- Maintained 100% compliant electronic cases in accordance with confidentiality and regulatory standards.
- Represented claimants in evidentiary hearings, applying mediation and legal analysis to resolve disability-related claims.
- Delivered expert testimony in administrative and court proceedings supporting disability and custody matters.
- Facilitated trauma-informed recovery groups within inpatient psychiatric units, improving engaged participation.
- Investigated high-risk child protection cases and prepared prosecutorial documentation in compliance with statutory requirements.
Certification
- Ethics Training, Advanced ADA & Federal Compliance Training
- Ongoing Continuing Education in Disability Law & Workforce Transition
- Mediation & Dispute Resolution Expertise
Timeline
Rehabilitation Counselor – Students With Disabilities
Texas Workforce Commission (TWC)
11.2018 - Current
Ombudsman I / Disability Claims Advocate
Office of Injured Employee Counsel (OIEC)
02.2016 - 03.2017
Peer Recovery Coach – Admissions Intake Unit
Association of Persons Affected by Addiction (APAA)
02.2015 - 03.2017
Family-Based Specialist IV – Child Protective Services
Department of Family Protective Services (DFPS)
03.2008 - 10.2014
Bachelor of Applied Science - Interdisciplinary Studies
Dallas Baptist University
Master of Business Administration - Mediation & Dispute Resolution
Colorado Technical University
Master of Arts - Rehabilitation Counseling
University of Alabama