LAJUANA RELERFORD
MIDWEST CITY
Summary
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
LICENSE CLERK
DPS
01.2022 - 03.2023
- Helping customers with updating their driving license or ID,CDL, and permits.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Updated operational records or licensing information using computer terminals.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
SIGNATURE COUNTING
SECRETARY OF STATE
04.2021 - 09.2021
- Maintained up-to-date knowledge of applicable laws and regulations.
- Created and maintained compliant work environment.
- Identified gaps in existing compliance processes and recommended updates.
- Developed and implemented corrective action plans for non-compliance issues.
- Counting signatures for the elections.
MAILING CLERK
OKLAHOMA TAX COMMISSION
02.2020 - 02.2021
- Interacted with customers by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Monitored office supplies and made arrangements for restocking of low-stock items.
WARRANT CLERK
NATIONAL BUREAU OF COLLECTIONS
10.2019 - 04.2020
- Issued invoices and followed up on outstanding payments to remind clients to pay on time.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
ASSEMBLY LINE WORKER
CLEMENS FOOD
08.2018 - 03.2019
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Followed protocols to enhance protection and maintain safe work environment.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Performed visual and functional inspection of components to determine quality and identify defects.
MATERIAL HANDLER
ELECTRO ENTERPRISE
11.2017 - 09.2018
- Operated pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Used hand-held scanners and physical logs to accurately track item movements.
- Transported inventory items to appropriate locations.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Putting airplane parys together for the military.
ADMINISTRATIVE ASSISTANT
KEMPERS
06.2016 - 04.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
ORDER PICKER
ENCORE FULFILLMENT
12.2014 - 03.2016
- Performed proper lifting and handling techniques to maintain safe working environment.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Collaborated with team members to complete timely orders and avoid delays.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
TELEMARKETING SALES REPRESENTATIVE
VECTORS MARKETING
08.2012 - 07.2013
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Completed daily cold calling and outreach to build sales pipeline.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
CASHIER TEAM LEADER
MCDONALD'S RESTAURANT
10.2007 - 06.2013
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Received and processed customer payments.
- Maintained stock to meet expected customer demand.
Education
CERTIFICATE - Child Development
OSU
900 N PORTLAND AVE OKC,OK 7310708.2013
CERTIFICATE - CHILD DEVELOPMENT
MERTO TECHNOLOGY CENTER
1900 SPRINGLAKE DR, OKC,OK 7311106.2010
High School Diploma -
EMERSON HIGH SCHOOL
715 N. WALKER AVE OKC,OK 7310205.2008
Skills
- Hand on materials
- Providing Solutions
- Information Processing
- Active Listening
- Spreadsheet Development
- Verbal and Writing Communication
- Critical Thinking
- Stocking and Replenishing
- Materials Organization
- Handling Payments
- Update Records
- Mail Processing
- Public Service
- File and Database Management
- Document Typing and Formatting
- Copying and Scanning
- Cash Handling
Timeline
LICENSE CLERK
DPS
01.2022 - 03.2023
SIGNATURE COUNTING
SECRETARY OF STATE
04.2021 - 09.2021
MAILING CLERK
OKLAHOMA TAX COMMISSION
02.2020 - 02.2021
WARRANT CLERK
NATIONAL BUREAU OF COLLECTIONS
10.2019 - 04.2020
ASSEMBLY LINE WORKER
CLEMENS FOOD
08.2018 - 03.2019
MATERIAL HANDLER
ELECTRO ENTERPRISE
11.2017 - 09.2018
ADMINISTRATIVE ASSISTANT
KEMPERS
06.2016 - 04.2017
ORDER PICKER
ENCORE FULFILLMENT
12.2014 - 03.2016
TELEMARKETING SALES REPRESENTATIVE
VECTORS MARKETING
08.2012 - 07.2013
CASHIER TEAM LEADER
MCDONALD'S RESTAURANT
10.2007 - 06.2013
CERTIFICATE - Child Development
OSU
CERTIFICATE - CHILD DEVELOPMENT
MERTO TECHNOLOGY CENTER
High School Diploma -
EMERSON HIGH SCHOOL
Similar Profiles
Linda MckinzieLinda Mckinzie
Examiner at DPSExaminer at DPS
Jazmin MelendezJazmin Melendez
Paraprofessional Substitute at DPSParaprofessional Substitute at DPS
Lisa SanchezLisa Sanchez
Epic Account Manager at DPSEpic Account Manager at DPS
Daljeet KaurDaljeet Kaur
Primary Assistant Teacher at DPSPrimary Assistant Teacher at DPS
Layfette Fletcher IILayfette Fletcher II
Customer Service Representative at Indoor Soccer AreanasCustomer Service Representative at Indoor Soccer Areanas