Summary
Overview
Work History
Education
Skills
Timeline
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La'Kadence Johnson

Houston,TX

Summary

Dynamic and motivated Customer Service Specialist with a proven track record in delivering exceptional service and support in fast-paced corporate environments. My commitment to fostering positive customer relationships is matched by mt eagerness to contribute to a team of experts dedicated to excellence. WIth a keen ability to adapt to diverse challenges, I am passionate about driving customer satisfaction and enhancing operational effectiveness. Seeking to leverage my skills in a collaborative environment where I can make a meaningful impact.

Overview

4
4
years of professional experience

Work History

Sales Specialist, Internet Manager

Vandergriff Honda
Dallas , TX
07.2023 - 09.2024
  • Determined preferences, budget and requirements of potential customers in relation to their vehicles and daily life.
  • Guided clients in making informed decisions by offering expertise in finance management, repayment plans,and funding options.
  • Achieved profitable outcomes through effective customer negotiation and deal closure.
  • Organized appointments and corresponded extensively through various platforms, such as emails, texts, and phone calls, while engaging with customers both in person.
  • Proactively followed up with customers after sales to ensure their satisfaction and promptly address any concerns or issues.
  • Utilizing effective communication and interpersonal skills to build strong relationships with customers, and foster repeat business.
  • Exhibited capability to efficiently navigate through complex encrypted systems.

Sortation Center Warehouse Associate

Amazon
Houston, TX
02.2022 - 06.2023
  • Skilled in efficiently selecting products from storage areas and packaging them to meet customer order requirements.
  • Proficiently handle and sort incoming material for efficient storage placement
  • Structured the warehouse floor layout by categorizing products as per their features.
  • Packaged orders in compliance with Amazon's quality standards.
  • Assisted in inventory count and reported any discrepancies to ensure accurate stock levels.
  • Worked closely with management team to address and resolve order issues, ensuring accuracy and customer satisfaction.

Courtesy Clerk

H.E.B
Houston, TX
03.2021 - 11.2022
  • Ensured safe and appropriate packaging for customers' groceries in an efficient manner.
  • Offered friendly aid to customers, including helping with the transportation of groceries to their vehicles if necessary.
  • Consistently collected shopping carts from parking lot and restocked for customer convenience.
  • Maintained cleanliness and organization of bagging area, checkout lanes, and store entrance by regularly sweeping and disposing of trash.
  • Facilitated shelf restocking and product display maintenance while ensuring neat organization and easy accessibility.
  • Aided in enhancing service efficiency by supporting cashiers with responsibilities like price checks, item replacements, and managing checkout lines.

Education

Bachelor of Science - Accounting and Business Management

Lone Star College
Houston, TX
08-2028

High School Diploma -

Cy-Fair Senior High School
Houston, TX
05.2023

Skills

  • Strong verbal and written communication skills
  • Time management
  • Task prioritization
  • Issue identification & conflict resolution
  • Customer Relationship Management (CRM)
  • CRM systems knowledge
  • Remote communication tools proficiency
  • Attention to detail
  • Data entry accuracy
  • Multi-tasking
  • Commitment to skill development
  • Microsoft Office suite proficiency
  • Typing speed and accuracy
  • Leadership
  • Coachable

Timeline

Sales Specialist, Internet Manager

Vandergriff Honda
07.2023 - 09.2024

Sortation Center Warehouse Associate

Amazon
02.2022 - 06.2023

Courtesy Clerk

H.E.B
03.2021 - 11.2022

Bachelor of Science - Accounting and Business Management

Lone Star College

High School Diploma -

Cy-Fair Senior High School

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La'Kadence Johnson