Diego Soto
287 Azores Ct. Bay Point,CA
Summary
Self-motivated and energetic Internet Car Sales Manager with 21 years of strong sales background and effective relationship building. Strategically negotiates deals and increases sales numbers and maximizing profits. Consistent networking and follow-up to meet aggressive sales quotas while maintaining integrity and providing exceptional customer service. Demonstrates natural sense of urgency and passion while juggling many initiatives to achieve sales objectives in fast-paced competitive environment.
Overview
22
22
years of professional experience
Work History
Internet Sales Manager
Oakland Volkswagen
06.2020 - Current
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Provided superior and individualized customer service.
- Responded to internet inquiries and phone calls in timely matter.
- Increased sales and customer satisfaction through personalized servicing.
- Promoted new and used vehicle sales to exceed dealership volume, gross profit and customer expectations.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Developed successful sales strategies to maximize customer satisfaction and profit.
Internet Sales Manager-Certified Master
Dirito Brothers Volkswagen Of Walnut Creek
06.2004 - Current
- Coordinated and responded to complex customer Internet sales requests, resulting in increased sales and customer satisfaction
- Facilitated sales by gaining agreement between customers and dealership to create win-win situation
- Handled customer inquiries and resolved vehicle issues in timely and professional manner
- Consistently earn highest rating in customer service satisfaction surveys
- Worked independently and thoroughly with customers to understand their needs and provided them with solution
- Shared product knowledge with customers while making personal recommendations of features and benefits
- Negotiated prices, terms of sales and service agreements
- Contributed to repeat and referral business by using strong customer service and problem solving skills
- Assure all established protocols are followed and successfully meet monthly sales goals
- Recognized as top sales generator
- Generate appointments by handling all incoming Internet email leads, Internet phone leads, and assisting customers in appropriate vehicle selection in a timely manner
- Seamless process from online to in person with high CSI score
- Build strong rapport and relationships with customers to overcome sales objections
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
- Met and exceeded upsell goals by highlighting targeting sales with strategic promotional approaches
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
Sales Consultant
Team Volkswagen Of Hayward
05.2002 - 06.2004
- Presented vehicle prices, interest, and payment numbers to customers, provided financial advice; communicated with sales managers and finance managers in order to close deals and maintain loyal customer base
- Cohesively worked with sales managers to ensure individual and department sales goals are over exceeded and timely met
- Maintained strong and extensive knowledge of all vehicle features, makes, and models and inventory in order to consistently provide best customer service
- Demonstrated all vehicle features to customer
- Attended training sessions that developed negotiation techniques that were utilized to increase closing sales ratio and to overcome objectives
Education
High School Diploma -
Skyline High School
Oakland, CASkills
- Excellent written and verbal communication skills
- Building effective relationships
- Strong negotiating skills
- Strategic thinking and listening
- Work independently
- Detail oriented
- High level of integrity
- Team Player and highly energetic
- Time management
- Goal and career oriented
- Strong closing capabilities
- Internet sales
- Creating sales strategies
Awards
- 2007 - Sales Guild Recognition of Outstanding Achievement Award
- 2008- Sales Guild Award
- 2009- Sales Guild Award
- 2010 - Sales Guild Top Performer Award
References
Available upon request
Timeline
Internet Sales Manager
Oakland Volkswagen
06.2020 - Current
Internet Sales Manager-Certified Master
Dirito Brothers Volkswagen Of Walnut Creek
06.2004 - Current
Sales Consultant
Team Volkswagen Of Hayward
05.2002 - 06.2004
High School Diploma -
Skyline High School
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