Malakai Shelton
Fair Oaks,CA
Summary
Results-driven automotive sales professional with 2 years of experience as an Internet Sales Manager at Roseville Chevrolet. Proven ability to generate and convert high-volume internet leads, build lasting customer relationships, and consistently exceed sales goals in a competitive dealership environment. Skilled in consultative sales, customer retention, CRM management, and delivering exceptional customer experiences throughout the sales process. Recognized for strong work ethic, effective communication, and a customer-first approach that drives both sales performance and long-term loyalty.
Sales professional prepared for impactful contributions in digital commerce. Extensive background in managing online sales channels and enhancing user experience. Known for collaborative teamwork and adaptability to dynamic market needs. Effective in leveraging digital marketing strategies and CRM tools.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Internet Sales Manager
Roseville Chevrolet
Roseville, CA
07.2024 - Current
- Identify customer needs through effective interviewing and active listening
- Build and maintain strong customer relationships
- Consultative sales and solution-based selling
- Automotive product knowledge
- Internet lead management and follow-up
- CRM and dealership software proficiency
- Negotiation and closing techniques
- Excellent verbal and written communication skills
- Time management and multitasking
- Adaptability and quick learning
- Customer service and conflict resolution
- Team collaboration
- Self-motivated and goal-oriented
- Manage and respond to high-volume internet sales leads through phone, email, text, and online platforms.
- Build rapport with customers to identify needs and recommend appropriate vehicle solutions.
- Schedule appointments and coordinate showroom visits to maximize sales opportunities.
- Guide customers through the vehicle purchasing process from initial inquiry to delivery.
- Maintain accurate customer records and follow-up activities using CRM software.
- Consistently meet and exceed sales and customer satisfaction goals.
- Conduct product presentations and demonstrations to educate customers on vehicle features and benefits.
- Collaborate with sales, finance, and management teams to ensure a seamless customer experience.
- Negotiate pricing and assist customers in finding financing and vehicle options that fit their needs.
- Generate repeat and referral business through exceptional customer service and relationship building.
Cleaning Assistant
Webb’s Janitorial
Sacramento, CA
01.2015 - Current
- Swept, mopped, and vacuumed floors in all areas of the building.
- Provided excellent customer service by responding promptly to requests for assistance.
- Maintained outdoor grounds by picking up litter, and sweeping sidewalks.
- Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks, and tidying storage shelves.
- Removed trash bags, broke down boxes, and placed recyclable materials in designated disposal areas.
- Followed company uniform, performance, and security policies with every job.
Team Member
Del Taco
Citrus Heights, CA
01.2022 - 01.2024
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Followed all safety guidelines while operating equipment such as slicers, fryers and grill.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Adhered to health department regulations regarding food handling procedures.
- Monitored the quality of food served to ensure it met company standards for presentation and temperature.
- Resolved customer complaints professionally.
- Kept up-to-date knowledge of company policies regarding payments, returns and exchanges.
- Informed customers about daily specials in an engaging manner.
Education
High School Diploma -
C.K Mcclatchy
Sacramento, California06-2024
Skills
- Automotive sales and customer relationship management
- Internet lead generation and follow-up
- Strong negotiation and closing abilities
- Excellent verbal and written communication skills
- Customer service and conflict resolution
- CRM and technology proficiency
- Time management and multitasking
- Self-motivated with a strong work ethic
- Adaptable and quick learner
- Team-oriented professional
- Cash handling and payment processing experience
Certification
- Food Handler Certificate of Achievement
- Class CM1 California Driver License
- Chevrolet Mark of Excellence Award (2025)
Additional Information:
Both personal and professional references available upon request
Timeline
Internet Sales Manager
Roseville Chevrolet
07.2024 - Current
Team Member
Del Taco
01.2022 - 01.2024
Cleaning Assistant
Webb’s Janitorial
01.2015 - Current
High School Diploma -
C.K Mcclatchy