Lakaia S. Bryant
New Haven,USA
Summary
Medical office appointment scheduler and clinical receptionist with extensive experience in healthcare administration. Proven ability to manage high call volumes, schedule appointments efficiently, and ensure HIPAA compliance. Strong commitment to exceptional customer service and administrative support, contributing to high patient satisfaction rates.
Overview
28
28
years of professional experience
Work History
Clinical Receptionist II-CallCenter/ Multispecialty Dept
YALE HEALTH
New Haven, USA
06.2020 - Current
- Coordinated compassionate care at each patient encounter by answering inbound calls in fast-paced, high-volume primary care call center at Yale Health.
- Receive high volume of incoming and outgoing calls, faxes; assess the nature of urgency of the inquiry in order to determine assistance and/or direct caller.
- Provide comprehensive clinical scheduling for multi-departments and provide the highest level of administrative support and customer service.
- Schedules patient appointments and resolves scheduling conflicts; notifies patients of changes/cancellations and prioritizes urgency of appointments for rescheduling.
- Implemented patient policies and procedures; provided input for day-to-day workflow; created patient bump list for last-minute schedule changes.
- Books diagnostic tests and specialized appointments for patients at hospitals and other medical facilities and ensures patients are provided with necessary paperwork and specialized instructions for procedures.
- Schedules surgical procedures for patients. Coordinates available dates for surgery and scheduling of pre/ post-operative exams and lab work. Obtains and distributes necessary paperwork and maintains system to track completion. Coordinates surgery schedule changes as necessary.
- Assisted in developing and implementing ongoing training programs for clinical staff to enhance their skills.
- Prioritized completion of medical forms by clinical staff; facilitated interdepartmental communication for distribution of medical records and reports.
Clinical Receptionist, trained to cover 7 departments
Yale University/ Yale Health
New Haven, USA
01.2011 - 12.2011
- Scheduled, rescheduled, and verified patient appointments; notified patients of changes/cancellations while prioritizing urgency.
- Coordinated physician schedules and maintained patient flow by effectively communicating patient arrivals and delays.
- Implemented patient policies and procedures, contributed to day-to-day workflow improvements, and created patient bump list for last-minute schedule changes.
- Handles incoming telephone calls on multiline and ACD phone systems
- Electronic appointment scheduling
- Electronic Health Record – clinician tasking
- Prepared all medical charts and managed patient files, ensuring compliance with HIPAA regulations.
- Processed and completed internal and external referrals.
- Maintained and updated patient demographic records to ensure accuracy and compliance.
- Diagnostic Imaging coding (MRI, CT Scan, Ultrasound, X-Ray)
- Assist in ongoing training programs with new incoming clinical staffing
Clinical Receptionist
Yale University - Urology
New Haven, USA
01.2011 - 12.2011
- Answered incoming telephone calls, providing information and assistance to patients
- Processed electronic appointment scheduling
- Updated patient demographic information, ensuring accuracy for effective record-keeping
- Prepared medical charts and managed routine office duties to support patient care
- Managed filing and faxing tasks efficiently in office environment.
Medical Assistant (Extern)
Hamden Medical and Savin Medical
Hamden, USA
01.2010 - 12.2010
- Assisted physicians with patient examinations and procedures in clinical settings.
- Recorded patient histories and vital signs accurately during appointments.
- Assisted with EKGs, obtained vital signs, and maintained accurate medical charts
- Managed appointment scheduling and maintained organized patient records efficiently.
- Coordinated appointment scheduling and managed front desk reception tasks
Patient Transporter/Office Clerk (Federal Work Study Program)
Mary Wade Home, Incorporated
New Haven, USA
01.2009 - 12.2010
- Transported patients safely between departments and treatment areas.
- Supported nursing staff in enhancing patient mobility and comfort during transfers.
- Coordinated with healthcare teams to streamline patient transport schedules.
- Oversaw patient conditions during transport to maintain safety and comfort.
- Communicated effectively with patients to ensure understanding of transport procedures.
- Adhered to safety protocols while navigating through facility corridors and elevators.
- Followed all safety guidelines while transporting patients in a wheelchair or bed.
Patient Registration Clerk
Yale University
New Haven, USA
01.2007 - 12.2008
- Collected and verified demographic and insurance information to ensure accurate patient records
- Registered patients and maintained up-to-date accounts while addressing billing inquiries
- Accessed multiple systems for insurance verification and resolved issues to provide timely responses to patient inquiries
Clinical Receptionist
Yale University
New Haven, USA
01.2005 - 12.2006
- Collected co-payments from patients at front desk, ensuring accurate transactions and financial compliance
- Verified insurance coverage and checked for referral authorizations
- Scheduled patient appointments and resolved scheduling conflicts to optimize clinic operations
- Processed electronic scheduling
- Prepared medical charts and managed routine office duties to support efficient patient flow
- Collect patient history, demographic information from referring physician; coordinate patient charts all correspondence, lab results and medical documents
HMO Billing Service Representative
American Medical Response
New Haven, USA
01.1998 - 12.2004
- Verified insurance coverage for over 60 different accounts to facilitate timely billing
- Balanced accounts and processed Medicare and Medicaid claims to maintain financial accuracy
- Performed data entry for patient reports, accounts, insurance, and billing to ensure accurate record-keeping
Education
Medical Assisting Program -
Stone Academy
Hamden, CT01-2010
High School Diploma - Graphic Communications
Eli Whitney Regional Vocational Technical High School
Hamden, CTSkills
- EMR systems
- RING Central
- EPIC
- Telecommunication systems
- IDX scheduling
- Patient records management
- Patient support
- Regulatory compliance
- Office Suite skills
- Office procedures
- Vital signs monitoring
- Patient intake processing
- Medical coding
- Emergency response coordination
- Glucometer skills
Accomplishments
- Honors and Keyboarding Award, Stone Academy, 2009
- Medical Terminology Element Recognition Award, Stone Academy, 2009
References
Available Upon Request
Volunteer Experience
Mary Wade Home, Incorporated, New Haven, CT, Patient Transporter/Office Clerk (Federal Work Study Program), 01/01/09, 12/31/10
Timeline
Clinical Receptionist II-CallCenter/ Multispecialty Dept
YALE HEALTH
06.2020 - Current
Clinical Receptionist, trained to cover 7 departments
Yale University/ Yale Health
01.2011 - 12.2011
Clinical Receptionist
Yale University - Urology
01.2011 - 12.2011
Medical Assistant (Extern)
Hamden Medical and Savin Medical
01.2010 - 12.2010
Patient Transporter/Office Clerk (Federal Work Study Program)
Mary Wade Home, Incorporated
01.2009 - 12.2010
Patient Registration Clerk
Yale University
01.2007 - 12.2008
Clinical Receptionist
Yale University
01.2005 - 12.2006
HMO Billing Service Representative
American Medical Response
01.1998 - 12.2004
Medical Assisting Program -
Stone Academy
High School Diploma - Graphic Communications
Eli Whitney Regional Vocational Technical High School