Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Michell M. Yancy

Middle Island,NY

Summary

Detail oriented with profound ability to work independently, Excellent communication and interpersonal skills Focused on applying strong research skills toward improving organization and reporting. Solid background with Eurofins NTD Genetics for 8 years was capable of learning new systems, processes and procedures quickly to maximize contributions. Highly collaborative and goal orientated

Overview

19
19
years of professional experience
1
1
Certification

Work History

Medical Receptionist/Clinical Reporting Data Specialist II

Eurofins NTD Labs
12.2014 - 06.2022
  • Prepare daily outgoing Fed Ex Shipments for clients
  • Receive client requests by phone, email, or website
  • Phone or email clients for clarifications, to respond to questions or other communications that are best done vocally
  • Provide pre-study support to clients
  • Answer client requests by phone or email in a proper and timely fashion
  • Worked in Billing to Maintain and internal applications and databases
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Compiled data to enter necessary information into appropriate databases.
  • Processed clinical data by entering records of receipt, verification and entry of information.
  • Transcribed phone messages and relayed to appropriate personnel

Medical Receptionist

ENT Associates of NY
02.2014 - 06.2014
  • Check in Patients
  • Prior Authorizations
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Adhered to strict HIPAA guidelines to protect patient privacy
  • Checked patient insurance, demographic, and health history to keep information current
  • Maintained current and accurate medical records for patients

Medical Receptionist/Medical Assistant

Smithtown Pediatrics
09.2003 - 04.2013
  • Assisted on procedures and medications per doctors' instructions, Triaged calls for patients gave advice as per doctors,
  • Contacted medical facilities to schedule patients for tests or admission, Greet and log patients arriving at office, also explained treatment, procedures and medications per doctors' instructions
  • Managed over 50 customer calls per day
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
  • Organized paperwork such as charts and reports for office and patient needs.

Education

Associates Degree - Computer Office App/Minor in Medical Field

Briarcliffe College
06.2001

Skills

  • Ability to perform Clerical /Medical support tasks
  • Insurance Verification
  • Medical Scheduling
  • Medical Office Experience
  • Medical Billing
  • EMR Systems
  • Customer service
  • Computer literacy
  • SOP Development
  • Assisting MD with Medical Support tasks

Certification

  • Medical Assistant Certificate 2003 Medical Assisting /Brandford Hall
  • Farmingdale State University Of New York - Long Island Educational Opportunity Center/ Certified Nurse Assistant 2006
  • Joyful Career Center 6/03/2023- Certified Nursing Assistant

Timeline

Medical Receptionist/Clinical Reporting Data Specialist II

Eurofins NTD Labs
12.2014 - 06.2022

Medical Receptionist

ENT Associates of NY
02.2014 - 06.2014

Medical Receptionist/Medical Assistant

Smithtown Pediatrics
09.2003 - 04.2013

Associates Degree - Computer Office App/Minor in Medical Field

Briarcliffe College

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Michell M. Yancy