LAKAIDRA DIXON
Houston,TX
Summary
Knowledgeable Administrative and Leadership with over 25 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
Work History
Furniture/Bedding Operations Supervisor
Macys Supply Chain
Houston, TX
04.2021 - Current
- Manage, coach, develop and provide leadership for colleagues daily
- Monitor and reviewing departmental supply expenses and budget
- Working with vendors to resolve quality issues and improve packaging standards
- Assisting in developing strategies to minimize returns/exchanges
- Work with other departments to ensure quality and accuracy
- Ensure vendor charge backs are processed accurately
- Maintain a safe working environment for colleague and promoting smart work practices in accordance with company policy
- Assist with training and development of colleagues
- Assist in driving and managing organizational change and growth of the Company
- Ensuring the department meets or exceed performance requirements in the areas of safety, shortage, cost control, quality, processing standards, flexibility, reliability, customer service and execution to plan
- Assisting in developing and maintaining procedures and metrics that assures the highest levels of customer satisfaction and service
- Assist in identifying and implementing strategies which enhances profitability, productivity, and efficiency within the department and behind
- Cycle Count and process the batching of tags
Transportation Supervisor
Macys Supply Chain
Houston, TX
05.2017 - 04.2021
- Making any special shipping arrangements
- Coordinating reimbursement for labor costs on defective installed merchandise with the vendor
- Following standard operating procedure (SOP) for handling all merchandise
- Act as liaison between external and internal customers on material needs to meet our production schedules
- Perform other job-related tasks/projects as identified by Manager
- Prepare all documents required which includes monitoring vendor response times and follow up actions because of reconciliation actions
- Responds to inquiries from a variety of internal and external parties (e.g
- Staff, public agencies, etc.) for the purpose of providing information, facilitating communication among parties and/or providing direction
- Monitors transportation budget for the purpose of ensuring that allocations are accurate, and funds are maximized
- Assist in the training and development of department associates
- Communicate daily with fellow supervisors and managers on daily operational activities
- Manage and promote safety and sanitation in all areas
- Dispatching building appointments team management
- Customer service answering incoming calls input customer information
- Supporting daily operations scheduling and monitoring requests
Store Delivery Supervisor
Macys Supply Chain
Houston, TX
08.2016 - 05.2017
- Supervise day-to-day activities with responsibility for the overall safety, quality and performance and member experience of either Inbound or Outbound operations
- Set and clarify departmental requirements and expectations while creating an environment of teamwork, collaboration, and open communication
- Understand safety procedures, ensure safe working practices and document accidents/incidents timely
- Exhibit professional behavior while coping well with ambiguity and change
- Drive results and approaching obstacles proactively
- Take proactive steps to ensure that best practices are shared across all departments, shifts and within the entire organization
- Track production metrics and utilizing data to develop strategies for continuous improvement and reporting to management
- Mentor, provide training and development to optimize performance, create organizational depth and individual growth; and recognize top performance, coach and provide progressive discipline for poor performance
- Perform other duties with flexibility as assigned, rotate to other shifts/departments and working extended hours and holidays as needed.
Accuracy/ICQA Processing Supervisor
Macys Supply Chain
Houston, TX
06.2014 - 08.2016
- Accurately perform cycle counts of warehouse items
- Perform root-cause analysis and provide consistent feedback on inventory issues to management
- Research and locate missing product
- Completion of the daily task list
- Maintain relationship of customer service through Macy's Credit and Customer Service Group, Macy's Transportation Operations, vendor community, and D2C operations to ensure maximum customer satisfaction
- Responsible for the management of vendor compliance and standards operations including but not limited to staff communications, staff balancing and work assignments, work scheduling and processing, throughput levels, and processing standards
- Ensure departments meet or exceed performance requirements in the areas of FTC compliance, safety, shortage, cost control, quality, processing standards, flexibility, reliability, customer service and execution to plan
- Supervise Control Office operations including but not limited to; returns and queue processing, RTV processing, NIL clerical processing, and FTC compliance.
Recycle Supervisor
Macys Supply Chain
Houston, TX
02.2012 - 06.2014
- Created reports and developed input schedules to capture data
- Lead Troubleshoot new created and existing reports
- Lead with training and created training materials for super users
- Worked with Consolidation, Planning and Cost planning models.
Customer Care Specialist
Macy's Supply Chain
Houston, TX
02.2006 - 02.2012
- Handling Customer inquiries complaints
- Helping Customers resolve service issues
- Conflict Resolution strong listening skills
- Maintain customer accounts and record account information
- Oversee customer financial accounts and process adjustments
- Time Management and prioritization meeting deadlines
- Active Listening and Communicating
- Creative Problem Solving
- Able to think proactively
- Strong Communication Skills paying attention to detail
- Data Entry Clerk Multitasking understanding customer needs
- Customer Care Specialist Calm and Professional.
Education
Some College - Business Administration
Texas Southern University
Houston, TX08.1997
Skills
- Transportation management systems
- Clerical experience
- Front desk
- Supply chain
- Typing
- Active Listening Problem Solving
- Document management
- Materials management
- Leadership
- Data management
- Project management
- Operating systems
- Warehouse management system
- Research
- Computer: Proficient with the following computer software: Microsoft Windows Operating Systems All Microsoft office package-Excel, Power Point
- Interpersonal: Communication Skills, Negotiation Skills, Team oriented, Flexible, Self-motivated, Project Management Skills and Problem-Solving Skills
- Sales
- Customer support
- Customer service
- Supervising experience
- Conflict management
- Microsoft Access
- Organizational skills
- Communication skills
- Time management
- Analytics
- Order fulfillment
- Analysis skills
- Training & development
- Microsoft Outlook
Accomplishments
- Outstanding graduate in ROTC class of 1994
- Took seminars in Customer Service, Stress Management, Advanced Leadership, Conflict Resolution Strategies, and Time Management
- Ignite and Degreed Management Classes
Timeline
Furniture/Bedding Operations Supervisor
Macys Supply Chain
04.2021 - Current
Transportation Supervisor
Macys Supply Chain
05.2017 - 04.2021
Store Delivery Supervisor
Macys Supply Chain
08.2016 - 05.2017
Accuracy/ICQA Processing Supervisor
Macys Supply Chain
06.2014 - 08.2016
Recycle Supervisor
Macys Supply Chain
02.2012 - 06.2014
Customer Care Specialist
Macy's Supply Chain
02.2006 - 02.2012
Some College - Business Administration
Texas Southern University
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