LaKaila Slaughter
Fort Worth
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Pharmacy Service Representative / Trainer
Teleperformance USA
09.2022 - Current
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Increased efficiency and team productivity by promoting operational best practices.
Customer Service Representative
Coca-Cola Enterprises Inc
04.2008 - 05.2010
- Answered an average of 100-150 calls per day by addressing customer inquiries, solving problems and providing new product information
- Communicated with vendors regarding back order availability, future inventory and special orders
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
- Answered product questions with up-to-date knowledge of sales and store promotions
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Served as the main liaison between customers, management and sales team
- Routinely answered customer questions regarding merchandise and pricing
- Achieved sales goals and service performance requirements of $amount through new customer sales
- Asked open-ended questions to assess customer needs.
Customer Service Representative
AT&T Cellular
10.2007 - 04.2008
- Resolved service, pricing and technical problems for customers by asking clear and specific questions
- Referred unresolved customer grievances to designated departments for further investigation
- Defused volatile customer situations calmly and courteously.
Education
Bachelor of Arts - Business Management
University of Phoenix
Phoenix, AZAssociate of Arts - Business Management
Rose State College
Midwest City, OKHigh School Diploma -
John Marshall High School
Oklahoma City, Ok06.1992
Skills
- Motivated customer service representative, with over 20 years of telephone and face to face
- Customer service experience Adept at handling and conforming to various calls and situations
- While maintaining professionalism, and meeting performance benchmarks
- Skilled multi-tasker
- Familiarity with Key Performance Indicators
- (KPIs)
- Avaya Software knowledge
- MS Windows proficient
- Adheres to customer service procedures
- Strong problem solving aptitude
- Multi-line phone operation proficiency
- Exceptional communication skills
Timeline
Pharmacy Service Representative / Trainer
Teleperformance USA
09.2022 - Current
Customer Service Representative
Coca-Cola Enterprises Inc
04.2008 - 05.2010
Customer Service Representative
AT&T Cellular
10.2007 - 04.2008
Bachelor of Arts - Business Management
University of Phoenix
Associate of Arts - Business Management
Rose State College
High School Diploma -
John Marshall High School
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