Lakasa Lester
Digital Coach
Byhalia,MS
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
22
22
years of professional experience
3
3
years of post-secondary education
Work History
Digital Coach
Walmart
Holly Springs, MS
07.2021 - Current
- Generated 5% in sales through effective networking and marketing strategies to grow new business and increase productivity.
- Recruited and hired top performers to add talent and value to department.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
Asset Protection Operations Coach-Complex
Walmart
Memphis, TN
10.2020 - 07.2021
- Reduced shrink 3% through thorough training of loss prevention staff and meticulous reviews of company documents.
- Increased apprehensions by 7% and apprehension dollars 4% by motivating and coaching direct reports for optimum productivity and performance.
- Collaborated with law enforcement in investigating and solving theft and fraud cases.
- Performed thorough cash audits and deposit investigations.
- Supervised surveillance, detection and criminal processing related to theft and criminal cases.
- Controlled reduction of loss inventory by protecting company assets.
- Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
Ecommerce Assistant Manager
Walamrt
Southaven, MS
08.2018 - 10.2020
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
Asset Protection Manager
Walmart
Memphis, TN
12.2015 - 04.2018
- Controlled reduction of loss inventory by protecting company assets.
- Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
- Coordinated with legal team to draft contracts and legal documents.
- Monitored paperwork procedures to prevent error-related losses.
- Landed positions of increasing responsibility based on expertise in loss prevention methods and store operations.
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
Overnight Assistant Manager
Walmart
Memphis, TN
07.2013 - 04.2018
- Created nightly shift task lists to assign duties to each employee.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
Assistant Manager in Training
Walmart
Holly Springs, MS
07.2012 - 07.2013
- Maintained store equipment, printers and fax machines.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Performed supplier risk evaluations and supported regulatory inspections.
Hardlines Zone Manager
Walmart
Southaven, MS
09.2011 - 06.2012
- Considered and approved policies to support company initiatives and overall performance.
- Analyzed and improved performance across zone using sales metrics and performance reports.
- Developed reports of zone performance and presented data to upper management.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Asset Protection Associate
Walmart
Southaven, MS
09.2008 - 08.2011
- Controlled reduction of loss inventory by protecting company assets.
- Introduced and implanted viable loss control strategies by maintaining strong partnerships and trust with customers.
- Wrote reports for internal and external crime, burglary or theft.
- Patrolled store departments to check for suspicious activities.
- Checked CCTV for evidence of shoplifting.
- Contacted local authorities and apprehended shoplifters.
- Kept patrons and employees safe and from criminal activity.
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
Jewelry Sales Associate
Walmart
Southaven, MS
03.2006 - 09.2008
- Greeted customers, helped locate merchandise and suggested suitable options.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Worked with other sales associates to deliver excellent customer service and cut wait times at registers.
- Mentored new sales associates on store return policies and customer service techniques.
Cash Office Associate
Walmart
Southaven, MS
05.2005 - 03.2006
- Maintained petty cash records of debits and credits in accordance with established policies and procedures.
- Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
- Researched vendor invoices to verify proper payment for deliveries.
- Performed hourly pick-ups and readings for front end to monitor sales and revenue.
Electronics Sales Associate
Walmart
Oxford , MS
07.2002 - 05.2005
- Greeted customers, helped locate merchandise and suggested suitable options.
- Informed customers of current store promotions to encourage additional sales purchases.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Worked with loss prevention in monitoring shopper behavior.
Education
High School Diploma -
Oxford High School
Oxford, MS 08.1997 - 05.2000
No Degree - Prenursing Studies
Northwest Commmunity College
Senatobia, MSSkills
Complaint resolution
Order fulfillment
Stocking and replenishing
Stock management
Staff education and training
Retail materials management
Retail store support
Strategic sales knowledge
Money handling abilities
Accomplishments
- Awarded "Store of the Year" in 2021.
Timeline
Digital Coach
Walmart
07.2021 - Current
Asset Protection Operations Coach-Complex
Walmart
10.2020 - 07.2021
Ecommerce Assistant Manager
Walamrt
08.2018 - 10.2020
Asset Protection Manager
Walmart
12.2015 - 04.2018
Overnight Assistant Manager
Walmart
07.2013 - 04.2018
Assistant Manager in Training
Walmart
07.2012 - 07.2013
Hardlines Zone Manager
Walmart
09.2011 - 06.2012
Asset Protection Associate
Walmart
09.2008 - 08.2011
Jewelry Sales Associate
Walmart
03.2006 - 09.2008
Cash Office Associate
Walmart
05.2005 - 03.2006
Electronics Sales Associate
Walmart
07.2002 - 05.2005
High School Diploma -
Oxford High School
08.1997 - 05.2000
No Degree - Prenursing Studies
Northwest Commmunity College