LaKayla Carr
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Punctual and honest cashier with solid background in fast-paced environments. Satisfies customers/employees with exceptional attitude. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Committed Materials Handler experienced in moving and arranging materials in warehouse settings. Detail-oriented in documentation and thorough in following safety standards. Commended for preventing damage to loads by remaining aware of surroundings.
Overview
4
4
years of professional experience
Work History
Housekeeper
The Wisdom Exchange & Recreation Center
07.2024 - Current
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Operated electronic backpack vacuums and floor sweepers.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Adhered to professional house cleaning checklist.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Job Skill Trainer
MS Department of Rehabilitation Services
02.2024 - 07.2024
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Provided coaching and mentoring to employees.
- Worked well in a team setting, providing support and guidance.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Kept client on-task with proactive behavior modification and positive reinforcement strategies.
Front of House Staff Member
Chick-fil-A
01.2024 - 02.2024
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Established welcoming atmosphere by greeting each guest warmly.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Observed diners to respond to additional requests and determine when meal completed.
- Adjusted food preparation methods in accordance with customer requests.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
Retail Sales Associate Cashier
Rainbow Clothing Store
02.2023 - 09.2023
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Managed efficient cash register operations.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed strong rapport with customers and created positive impression of business.
Customer Service Representative
Liveops (Allstate)
01.2023 - 02.2023
- Enhanced productivity levels by anticipating needs and delivering outstanding support
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
- Offered advice and assistance to customers, paying attention to special needs or wants
- Provided primary customer support to internal and external customers
- Addressed customer account discrepancies and concerns
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Sales Representative/Customer Service
AT&T Remotely
06.2022 - 12.2022
- Enhanced productivity levels by anticipating needs and delivering outstanding support
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces
- Listened to customer needs and desires to identify and recommend optimal products.
- Attended telephone skills and program information training sessions to boost aptitude
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Cashier and Sales Associate
Murphy USA
01.2022 - 04.2022
- Enhanced productivity levels by anticipating needs and delivering outstanding support
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
- Addressed customer account discrepancies and concerns
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces
- Attended telephone skills and program information training sessions to boost aptitude
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Store Associate/Cashier
Walmart
07.2021 - 12.2021
- Responded promptly to requests for assistance, spills and customer inquiries
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
- Enhanced productivity levels by anticipating needs and delivering outstanding support
- Stocked, tagged and displayed merchandise as required
- Checked personal identifications during alcohol and tobacco sales.
Material Handler
Ken's Foods
09.2021 - 11.2021
- Unloaded incoming shipments to verify accuracy of deliveries and check possible damages
- Loaded and unloaded materials onto and off of trucks for fast shipment
- Collaborated within team environment to coordinate and streamline warehouse processes
- Observed safety procedures and practices to prevent injury
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
Crew Member/Cashier
McDonald's
01.2021 - 05.2021
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing
- Prepared products following restaurant, health, and safety standards and procedures
- Escalated problems or complaints to relevant supervisor or manager for resolution
- Operated register to process payments and collect cash payment for order totals
- Cleaned and maintained all areas of restaurant to promote clean image
- Used proper techniques to prepare food and ingredients.
Education
Child Development -
Leland High School
Leland, MS05.2021
Skills
- Information Update
- Customer service
- Communication skills
- Business Development
- Report Writing
- Order Fulfillment
- Cash Handling
- Identity & Access Management
- Basic Math
- Layout
- Sales Experience
- Cleaning techniques
- Guest Relations
- Stock Rotation
- Incident Reporting
- Cycle counting
Timeline
Housekeeper
The Wisdom Exchange & Recreation Center
07.2024 - Current
Job Skill Trainer
MS Department of Rehabilitation Services
02.2024 - 07.2024
Front of House Staff Member
Chick-fil-A
01.2024 - 02.2024
Retail Sales Associate Cashier
Rainbow Clothing Store
02.2023 - 09.2023
Customer Service Representative
Liveops (Allstate)
01.2023 - 02.2023
Sales Representative/Customer Service
AT&T Remotely
06.2022 - 12.2022
Cashier and Sales Associate
Murphy USA
01.2022 - 04.2022
Material Handler
Ken's Foods
09.2021 - 11.2021
Store Associate/Cashier
Walmart
07.2021 - 12.2021
Crew Member/Cashier
McDonald's
01.2021 - 05.2021
Child Development -
Leland High School
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