Lakayla Henderson
Oviedo,FL
Summary
Detail-oriented front desk professional with a proven track record in hospitality and guest services. Skilled in managing check-in/out processes, optimizing room assignments, and fostering positive guest relationships to drive repeat business.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Cabana Bay Beach Resort
Orlando, FL
04.2022 - Current
- Managed guest check-in and check-out processes efficiently.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated room assignments using property management system for optimal occupancy.
- Assisted in training new front desk staff on policies and procedures.
- Maintained accurate records of reservations and payment transactions daily.
- Implemented streamlined workflows to enhance operational efficiency at the front desk.
- Facilitated communication between departments to ensure guest satisfaction during stays.
- Developed and maintained positive relationships with guests and repeat visitors.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained clean and organized front desk areas to uphold polished company image.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
Cashier
BurgerFi
Kissimmee, FL
04.2021 - 04.2022
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in inventory management by restocking items and monitoring supplies.
- Collaborated with team members to ensure smooth operations during peak hours.
- Adapted quickly to fast paced environment while maintaining attention to detail.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Osceola High School
Kissimmee, FLAssociate of Arts -
Valencia College
Orlando, FLSkills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality services
- Time management
- Guest relations
- Oral and written communications
- Hospitality service expertise
- Guest accommodations
- Listening skills
- Administrative skills
- Reservation systems
- Front office support
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Front Desk Agent
Cabana Bay Beach Resort
04.2022 - Current
Cashier
BurgerFi
04.2021 - 04.2022
High School Diploma -
Osceola High School
Associate of Arts -
Valencia College