LAKAYLA JACKSON
Savannah,Georgia
Summary
Remote customer service professional with solid experience delivering high-quality support in virtual environment. Reliable team player known for adapting to changing needs and focusing on achieving results. Strong skills in communication, problem-solving, and time management, ensuring efficient and effective service. Employers value dependability, collaborative spirit, and consistent performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Child and Youth Program Assistant
U.S Army Child Development Center
Savannah, GA
05.2024 - Current
- Delivered high level of care, assistance and supervision to children in compliance with organization's rules and policies.
- Boosted parent satisfaction through consistent communication regarding their child''s progress and achievements.
- Fostered a safe and nurturing environment for children to learn, play, and grow in both indoor and outdoor settings.
- Communicated effectively with children, fellow staff members and parents by utilizing active listening and interpersonal skills.
- Managed classroom materials and resources effectively, maintaining an organized space conducive to learning.
- Utilized positive reinforcement techniques to encourage appropriate behaviors among participants consistently.
Wheeled Vehicle Mechanic (91B)
Armed Forces U.S Army
06.2020 - Current
- Increased unit readiness by troubleshooting, diagnosing, and repairing mechanical issues promptly and efficiently.
- Maintained accurate records of vehicle repairs and parts inventory, streamlining the ordering process for replacements.
- Assisted in the recovery of damaged or disabled vehicles during training exercises and missions, minimizing downtime.
- Developed strong relationships with vendors to obtain necessary parts at competitive prices while meeting tight deadlines for repairs.
- Implemented quality control measures during all stages of repair work, resulting in reduced rework rates and increased customer satisfaction.
- Evaluated effectiveness of alternative repair approaches, streamlining processes and increasing overall productivity.
Client Success Specialist
Beyond Finance
Savannah, GA
09.2023 - 11.2023
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Researched and resolved customer inquiries in a timely manner.
- Maintained detailed records of client interactions and account information.
- Identified opportunities to improve the customer experience through product updates or new features.
- Analyzed performance data to identify potential issues or areas of improvement.
- Participated in weekly team meetings regarding ongoing client success efforts.
Education
Bachelors Of Science - Business Administration And Management
Columbia College
Hunter Army Airfield BACHELORS: HUMAN RESOURCES MANAGEMENT, ARMED - Human Resources Management
University of Maryland Global Campus
EUROPE10.2024
PHBC - Pharmacy Technology
MedCertify
03.2024
Skills
- 3 Years In Customer Service
- Computer Proficiency
- Administrative and Office Support
- Team-Oriented and Cooperative
- Inbound and Outbound Calling
- Strong Analytical and Problem Solving Skills
Certification
CPR Certified
Timeline
Child and Youth Program Assistant
U.S Army Child Development Center
05.2024 - Current
Client Success Specialist
Beyond Finance
09.2023 - 11.2023
Wheeled Vehicle Mechanic (91B)
Armed Forces U.S Army
06.2020 - Current
BACHELORS: HUMAN RESOURCES MANAGEMENT, ARMED - Human Resources Management
University of Maryland Global Campus
Bachelors Of Science - Business Administration And Management
Columbia College
PHBC - Pharmacy Technology
MedCertify