Lakayla Sanders
Redford
Summary
Safety-focused and highly reliable operations professional seeking a position where my skills will add value and support a team. Brings strong compliance discipline, high-volume workflow experience, procedural accuracy, and teamwork in fast-paced environments. Known for following safety protocols, meeting deadlines, and supporting efficient ground operations.
Overview
12
12
years of professional experience
Work History
Project Coordinator
Consumers Energy
01.2021 - Current
- Coordinate and manage high-volume third-party infrastructure projects requiring strict compliance and safety standards
- Process applications, approvals, and operational requests with accuracy and deadline discipline
- Verify documentation and ensure all procedural requirements are met before advancement
- Collaborate with internal and external stakeholders to keep projects moving efficiently
- Track fees, approvals, and workflow steps using SAP and internal systems
- Maintain detailed operational records and quality control checks
- Infastructure &attachments
Customer Service
Dicks Sporting Goods
01.2016 - Current
- Developing constructive and cooperative working relationships with others and maintaining them over time.
- Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Worked in fast-paced retail environment supporting customers and team operations
Online Advocate
Dialogue Direct/Target.com
01.2015 - Current
- 100% Quality Assurance with 5 Employer Recognitions
- Answer inquiries and resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
- Smeed Leadership Program
- Assisted with training new employees working Target.com
Customer Service Representative
Consumers Energy
01.2017 - 01.2021
- Handled high-volume customer interactions while maintaining accuracy and professionalism
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Complete contract forms prepare change of address records, or issue service discontinuance orders, using computers.
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Direct Care Counselor
Community Homes and Enhance
01.2014 - 01.2015
- MORC trained
- Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
- Entering, transcribing, recording, storing, or maintaining information in written or electronic form
- Assisted individuals with mobility and physical support needs
- Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
- Followed strict safety and care procedures
Education
Medical assistant - Financial record keeping, Word processing, Diversity training, HIPAA/ Law and ethics
Ross Medical Education Center
Redford, MISkills
- Quality Control
- Active Listening
- Clerical
- Compliance
- Safety
- Physical hands on work readiness
- Critical Thinking
- Shift Reliability
- Documentation accuracy
- Time Management
- Team collaboration
- SAP Software
- Complex Problem Solving
- Customer Retention
References
Available Upon Request
Timeline
Project Coordinator
Consumers Energy
01.2021 - Current
Customer Service Representative
Consumers Energy
01.2017 - 01.2021
Customer Service
Dicks Sporting Goods
01.2016 - Current
Online Advocate
Dialogue Direct/Target.com
01.2015 - Current
Direct Care Counselor
Community Homes and Enhance
01.2014 - 01.2015
Medical assistant - Financial record keeping, Word processing, Diversity training, HIPAA/ Law and ethics
Ross Medical Education Center