Lake Gaspard
Summary
Customer service professional with a background in VIP support, cashier supervision, training, and fast-paced operational work. Brings strong communication, team leadership, and problem-solving skills to support smooth daily operations, coach new hires, and help maintain quality, safety, and customer satisfaction.
Overview
19
19
years of professional experience
Work History
Package Sorter
Amazon
Carteret, NJ
09.2026 - Current
- Sorted packages to enhance processing speed in warehouse operations.
- Stacked packages by zip code and destination to streamline delivery for customer orders.
- Scanned package barcodes using handheld technology.
- Separated items from conveyor belts into appropriate geographic chutes, bins, or carts to ensure correct distribution.
Trainer/Supervisor
Prospect Inc.
10.2023 - 10.2025
- Trained new hires on company policies and procedures to ensure compliance and operational consistency.
- Coached teams on daily tasks to enhance teamwork and task execution.
- Pushed all teams to work promptly.
- Making sure the operation is running smoothly.
- Certified in retraining employees.
- Certified in aircraft cabin doors.
- Conducted inspections for aircraft imperfections and safety compliance.
- Grade the aircraft based on cleanliness.
- Resolved issues by addressing missed tasks from cabin cleaners to maintain safety and cleanliness standards.
- Checked I.D's on every employee on aircraft
- Secure the aircraft for any weapons.
Cashier/Supervisor
Guess Accessories
Elizabeth, NJ
11.2016 - 01.2018
- Achieved sales targets consistently
- Greeted customers and informed them about new sales and promotions.
- Managed store opening and closing weekly
- Audited registers to ensure accurate record keeping.
- Oversaw inventory management to maintain stock levels and organization.
V.I.P Host
Lufthansa
Newark, NJ
06.2016 - 09.2016
- Updated daily menu selections for various airlines to align offerings with passenger preferences.
- Greeted passengers and collected dishes to maintain a clean and welcoming dining environment.
- Arranged flower decorations on dining tables to elevate the dining experience.
Cashier
Wal-Mart
Linden, NJ
09.2014 - 12.2014
- Excelled in fast-paced retail environment, ensuring customer satisfaction through attentive service.
- Assisted customers in locating items, enhancing shopping experience.
- Greet customers,scanned merchandise.
Cleaner
Prime Flight
Newark, NJ
08.2013 - 12.2013
- Cleaned 6-8 planes nightly to maintain operational standards.
- Handled lost devices, ensuring proper return to designated authorities.
- Cleaned aircraft cabins following Prime Flight safety and sanitation procedures.
- Removed trash, debris, and food waste from seats, aisles, and galleys.
- Sanitized lavatories, tray tables, and high-touch surfaces with approved cleaning chemicals.
Order Entry/Customer Service
Jaydor Division
Milburn, NJ
06.2007 - 10.2011
- Coordinated customer notifications for next day's C.O.D. orders to ensure timely delivery
- Resolved customer complaints to enhance satisfaction and retention
- Verified returned invoices and took appropriate actions for credits and re-ships
Education
Diploma - Clinical Massage
Academy of Massage Therapy
Jersey City, NJ09-2009
Skills
- Warehouse communication
- Operational communication
- Data entry
- Process organization
- Multi-tasking
- Team coordination
- Problem-solving
- Prioritization skills
- Adaptability under pressure
- Quick learner
- Adaptable learner
- Communication
Timeline
Package Sorter
Amazon
09.2026 - Current
Trainer/Supervisor
Prospect Inc.
10.2023 - 10.2025
Cashier/Supervisor
Guess Accessories
11.2016 - 01.2018
V.I.P Host
Lufthansa
06.2016 - 09.2016
Cashier
Wal-Mart
09.2014 - 12.2014
Cleaner
Prime Flight
08.2013 - 12.2013
Order Entry/Customer Service
Jaydor Division
06.2007 - 10.2011
Diploma - Clinical Massage
Academy of Massage Therapy