GAGELYN DAVIS

Quality Assurance & Compliance

• Monitor compliance with Ryan White Program requirements, including Health Resources and Services Administration and Part A/B/C program standards.
• Conducted regular chart reviews and case file audits, ensuring documentation met compliance standards and enhanced service quality.
• Evaluate case management services against agency policies, grant requirements, and clinical quality management standards.
• Identify documentation deficiencies and develop corrective action plans.
• Monitored compliance with confidentiality and privacy regulations, including HIPAA, safeguarding client information and fostering trust.

Case Management Support

• Provide guidance and technical assistance to case managers on documentation standards and Ryan White eligibility requirements.
• Ensure eligibility, recertification, and required documentation are completed within required timeframes.
• Review care plans for completeness, person-centered goals, and required updates.
• Monitor client service delivery timelines and follow-up requirements.
• Collaborate with supervisors to improve case management practices.
• Team Lead Support within the case management dept.

Data Management and Reporting

• Perform data validation and quality checks within the agency’s electronic health record or case management system.
• Monitor data accuracy, completeness, and timeliness for Ryan White reporting.
• Assist with the preparation of DOH reports and site visits.

Clinical Quality Management (CQM)

• Participate in the DOH Clinical Quality Management program with other ASO.
• Track quality indicators such as viral suppression, retention in care, linkage to care, and medication adherence.
• Conduct performance improvement projects using quality improvement methodologies.
• Assist in developing policies, procedures, and quality improvement initiatives.
• Monitor outcomes and evaluate the effectiveness of improvement efforts.

Training & Education

• Train new case managers on documentation standards and QA expectations.
• Develop training materials and job aids.
• Conduct refresher trainings on Ryan White policies and quality standards.
• Provide feedback from CQM to improve documentation and compliance.

Audits & Monitoring

• Prepared for internal and external monitoring visits, coordinating documentation to support organizational accountability and transparency.
• Coordinate documentation for DOH monitoring and grant compliance reviews.
• Maintain audit schedules and corrective action documentation.
• Follow up on audit findings to ensure deficiencies are corrected.

Collaboration

• Work closely with program managers, medical providers, and case managers.
• Assist leadership with policy development and program evaluation.

Performance Metrics Commonly Monitored

• Ryan White eligibility compliance
• Documentation completion rates
• Care plan compliance
• Client retention in care
• Viral suppression rates
• Timely service documentation
• Data accuracy and completeness
• Case note

• Implemented COVID protocols for safe entry.
• Coordinated and managed schedules for four providers.
• Facilitated Zoom meetings connecting patients with providers.
• Conducted COVID protocols upon entry.
• Completed DAP Notes daily between client contacts.
• Gathered information from clients during housing intake sessions.
• Oversaw daily activities and behaviors of clients in shared housing.
• Tracked clients' medication adherence through regular check-ins.
• Promoted to Housing Dept. after a year.
• Promoted to Program Assistant in Case Management Dept.
• Completed internal audits, reviewed and collected data.
• Created Spreadsheets to monitor documentation and reported to Supervisor.

• Collected and documented patient medical information such as blood pressure and weight. All vital signs
• Collected and documented patient medical information such as blood pressure and weight, All vital signs
• Performed clerical duties including word processing, data entry, answering phones, and filing to support office operations
• Checked in and out patients at reception to ensure accurate records. Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed
• Performed clerical duties, such as word processing, data entry, answering phones and filing
• In duration of this employment, was laid off due to the COVID pandemic.

• Collected and documented patient medical information such as blood pressure and weight, All vital signs
• Collected and documented patient medical information such as blood pressure and weight. All vital signs
• Checked patients in and out, scheduled appointments, registered patients, and distributed prescribed sample pharmaceuticals, enhancing patient flow and care delivery
• Checked patients in and out at the front desk, ensuring accurate registration. Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed
• Obtained all prescribed laboratory testing
• Administered Pediatric Vaccinations.
• Called and faxed pharmacies to submit prescriptions and refills, facilitating timely access to medications for patients
• Directed patients to examining rooms and coordinated transportation assistance for referrals.
• Administered pediatric vaccinations to children, ensuring adherence to safety protocols.

• Collected histories, vitals and current complaints via patient interviews
• Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
• Documented vital signs and maintained accurate electronic health records for patients.
• Documented notes during patient visits.
• Prepared examination rooms and sanitized instruments for patient procedures and exams.
• Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
• Educated patients on treatment options and provided information about procedures.
• Supported the physician during examinations by providing necessary tools and assistance.
• Performed clerical duties, such as word processing, data entry, answering phones and filing