Lakecia Gibbs
Savannah,GA
Summary
Proactive professional known for attention to detail and effective time management. Experienced in customer relationship management and training team members, ready to contribute to enhanced service delivery and team performance.
Overview
4
4
years of professional experience
Work History
Hospitality Professional
Chick-fil-A
Savannah, GA
03.2025 - Current
- Delivered exceptional customer service to enhance guest satisfaction in fast-paced restaurant.
- Ensured cleanliness and organization of workstations and dining areas to support efficient operations.
- Trained new team members on operational procedures to facilitate smooth onboarding.
- Resolved customer inquiries and concerns promptly and professionally.
Customer Service Representative
MCI
Savannah, GA
02.2023 - 11.2024
- Handled escalated complaints and ensured satisfactory resolutions.
- Assisted customers with inquiries and resolved issues promptly.
- Managed customer accounts and processed orders efficiently.
- Provided product information and guided customers in purchasing decisions.
- Documented customer interactions accurately in the company database.
Education
Windsor Forest High School
Savannah, GASkills
- Customer service
- Order management
- Customer relationship management
- Team training support
- Attention to detail
- Time management
- Adaptability in service
Timeline
Hospitality Professional
Chick-fil-A
03.2025 - Current
Customer Service Representative
MCI
02.2023 - 11.2024
Windsor Forest High School