Lakee Johnson
Queens,NY
Summary
Dedicated professional with extensive experience supervising client care teams in veterinary settings. Recognized for effective client communication, problem-solving skills, and ensuring compliance with health regulations. Seeking to leverage these strengths to drive exceptional service and operational improvements.
Overview
10
10
years of professional experience
Work History
Client Care Supervisor
Rivergate Veterinary Clinic
Midtown Manhattan , NY
12.2023 - 05.2026
- Oversaw inventory management of medical supplies and equipment for smooth operations.
- Facilitated team meetings to discuss workflow improvements and client feedback.
- Ensured compliance with health regulations and standards for animal welfare practices.
- Organized and led weekly team meetings to review progress on projects and discuss any issues that arose.
Client Care Supervisor
Urban Vets Animal Hospital
East Village, NY
06.2019 - 10.2023
- Supervised daily operations of client care team at a veterinary hospital.
- Trained staff on customer service protocols and animal care standards.
- Managed scheduling of appointments and coordinated client communication effectively.
- Resolved client concerns and inquiries with professionalism and empathy.
Client Care Coordinator
Battery Park Veterinary Hospital
Lower Manhattan , NY
03.2016 - 05.2019
- Scheduled appointments and managed the clinic's calendar effectively.
- Coordinated patient follow-ups and reminders for vaccinations or treatments.
- Facilitated client communication regarding pet care and medical services.
- Assisted veterinary staff with client inquiries and care instructions.
Education
High School Diploma -
August Martin
Queens, NY06-2012
Skills
- Case management
- Quality assurance
- Customer service
- Inventory management
- Team leadership
- Client communication
Timeline
Client Care Supervisor
Rivergate Veterinary Clinic
12.2023 - 05.2026
Client Care Supervisor
Urban Vets Animal Hospital
06.2019 - 10.2023
Client Care Coordinator
Battery Park Veterinary Hospital
03.2016 - 05.2019
High School Diploma -
August Martin