Sharvetta Carr
Hollywood,Florida
Summary
Sharvetta is a highly skilled data entry and customer service professional with a strong background in security and conflict resolution. With years of experience in delivering efficient, accurate data management and resolving complex issues, she is now seeking a leadership role to further utilize her expertise in driving team success and operational excellence within an organization
Overview
8
8
years of professional experience
1
1
Certification
Work History
Client Care Supervisor
Chapman Partnership
01.2025 - Current
- Supervised client care team, ensuring adherence to organizational standards and policies.
- Developed training programs for new staff, enhancing service delivery and operational efficiency.
- Implemented feedback mechanisms, improving client satisfaction and engagement levels.
- Coordinated service delivery across departments, fostering collaboration and communication among teams.
Client Relations
Chapman Partnership
01.2018 - 01.2024
- Database Administration Background
- System Logic Development
- Stakeholder Communication
- Streamlined Intake Logic
- Client Communication
- Relationship Building
- Problem Resolution
- Service Coordination
- Client Feedback
- Account Management
- Cross-Functional Collaboration
- Documentation Management
- Reporting
- 305-741-1305
- Scarr@chapmanpartnership.org
- Carrsharvetta97@gmail.com
Intake Coordinator
Chapman Partnership
05.2024 - 01.2025
- Managed client intake processes, ensuring accurate documentation and timely service delivery.
- Coordinated assessments and referrals for clients, enhancing access to essential resources.
- Streamlined communication between clients and service providers, improving overall satisfaction rates.
- Developed training materials for new staff, fostering consistency in client intake procedures.
Education
High School Diploma -
Hialeah, FL06.2000
Skills
- Problem-Solving
- Computer Literacy
- Project Management
- Strong Communication
- Compassionate Care
- Crisis Management
- Cultural Sensitivity
- Office Proficiency
- Team Leadership
- Resource Management
- Community Relations
Certification
- First Aid Certified
- Crisis Intervention Training
- Conflict Resolution
- CPR First Aid
- Customer Service (ADP)
- Notary
Timeline
Client Care Supervisor
Chapman Partnership
01.2025 - Current
Intake Coordinator
Chapman Partnership
05.2024 - 01.2025
Client Relations
Chapman Partnership
01.2018 - 01.2024