Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lakeena Ford

Conway,SC

Summary

Dynamic Team Leader Manager at Lowes Home Improvement, adept at enhancing customer confidence and reducing escalations. Expert in performance coaching and workload management, I successfully implemented efficient workflows, driving team productivity. My strategic collaboration with senior management ensured alignment with company vision, fostering a motivated and high-performing workforce.

Overview

3
3
years of professional experience

Work History

Team Leader Manager

Lowes Home Improvment
Conway, SC
05.2022 - 05.2025
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Led employee relations through effective communication, coaching, training, and development.
  • Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
  • Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.

Education

Conway High School
Conway, SC
06.2021

Skills

  • Customer focus
  • Workload management
  • Motivational skills
  • Influencing skills
  • Remote team management
  • Performance coaching
  • Succession planning
  • Workforce planning
  • Game strategy

Timeline

Team Leader Manager

Lowes Home Improvment
05.2022 - 05.2025

Conway High School