Lakeena Johnson
Atlanta,GA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Claim Service Representative
PMA Companies
Billing Specialist
Family Practice Center P.C
06.2022 - Current
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
Patient Account Representative
General Healthcare Resources Inc.
06.2020 - 06.2022
- Responded to patient, family and external payer inquiries.
- Posted payments and processed refunds.
- Worked with outside entities to resolve issues with billing, claims and payments.
- Electronically submitted bills according to compliance guidelines.
Claims Customer Service Representative
PMA Companies
03.2017 - 06.2020
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Reviewed and adjusted customer coverage levels to address, identify and resolve customer conflicts.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
Member Service Representative
Aetna Health Insurance
03.2012 - 02.2017
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Answered [Number] inbound calls per [Timeframe] from existing and future policyholders to answer inquiries and discuss insurance options.
- Scanned, received and sent faxes to insurance claims, co-pay assistance information and patient documentation.
Education
GED -
Pennsylvania School of Business
Allentown, PA06.2008
Skills
- Constructive Feedback
- Database Updates
- Production Goals
- Past Due Balance Management
Timeline
Billing Specialist
Family Practice Center P.C
06.2022 - Current
Patient Account Representative
General Healthcare Resources Inc.
06.2020 - 06.2022
Claims Customer Service Representative
PMA Companies
03.2017 - 06.2020
Member Service Representative
Aetna Health Insurance
03.2012 - 02.2017
Claim Service Representative
PMA Companies
GED -
Pennsylvania School of Business
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