Laree Wilson
Milwaukee,WI
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Accomplished professional with extensive experience at the United States Postal Service, adept in data entry and customer satisfaction. Excelled in reducing mail delivery errors and enhancing operational efficiency through meticulous attention to detail and proficient use of mail processing equipment. Demonstrated exceptional multitasking and cash management skills, contributing to improved customer service and operational workflows.
Professional clerk with comprehensive experience in administrative tasks and office management. Skilled in data entry, record keeping, and customer service, ensuring smooth and efficient operations. Strong focus on team collaboration, adaptability to changing needs, and achieving results. Reliable with excellent organizational skills and proactive approach to problem-solving.
Skills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Data Entry
- Efficient in: Microsoft Word, Power Point, One Drive, Excel, RRS system, Pos, ACS
Work History
MarkUP Clerk-Automated
United States Postal Service, USPS
01.2019 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Enter ancillary service endorsements codes for address change
- Compute change of address forms
- Compute proper address / zip codes on mail pieces
- Route mail to appropriate address
Mail Processing Clerk- Automated
United States Postal Service, USPS
11.2017 - 01.2019
- Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
- Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
- Assisted in training new employees on company procedures, equipment usage, and safety guidelines for improved performance.
- Streamlined mail processing operations by implementing efficient sorting and organizing techniques.
- Compute operational sort plan
- Utilize direct barcode sorter to process mail
- Dispatch mail to proper postal facility
Mail Processing Clerk-Automated Flats
United States Postal Service, USPS
09.2017 - 11.2017
- Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
- Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
- Streamlined mail processing operations by implementing efficient sorting and organizing techniques.
- Process oversized mail pieces (newspaper, magazines) through flat sorter machine
- Operated mail processing equipment proficiently, minimizing downtime due to malfunctions or user error.
- Dispatch mail to proper postal facilities
Sales Service/Distribution Associate
United States Postal Service, USPS
11.2015 - 09.2017
- Distribute mail to mail carriers, and PO boxes
- Inform customers on postal regulations, products, and services
- Process orders for stamps, money orders, and PO boxes, and bulk mail accounts
- Help customers fill out change of address forms/ address correction forms
- Ensure proper routing for customers mail pieces (packages, letters, magazines, and newspapers)
- Retrieve packages and hold mail for customers
- Track packages for customers
Education
Bachelor of Science - Human Services Management
Cardinal Stritch University
Fox Point, WI04-2011
Certification
- Sale and Service Associate, May 2015
- Passport Acceptance Agent, December 2015
Overview
9
9
years of professional experience
1
1
Certificate