Lakeesha Wilson
Philadelphia,PA
Summary
- 10+ years of customer service food service and health care settings
- Enjoy helping customers and clients in fast-paced, team- oriented businesses
- friendly, dependable and extremely great at multitasking
- Motivated Waitress with experience serving customers in busy, fine dining restaurants. thoughtful team leader offering clear, comprehensive and supportive supervision.
Overview
12
12
years of professional experience
Work History
Head Waiter
IHOP
05.2020 - 04.2024
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised server staff and simultaneously served personal section of tables.
Head Waitress
Dennys Restaurant
03.2012 - 03.2020
- Supervised server staff and simultaneously served personal section of tables.
- Greeted new customers, discussed specials, and took drink orders.
- Resolved guest complaints swiftly and professionally, resulting in increased repeat business.
Caregiver
Encanto Palms Assisted Living
11.2013 - 07.2015
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Education
High School Diploma -
North Penn Senior High School
Lansdale, PA06.2004
Skills
- Menu presentation
- Guest Relations Management
- Menu Memorization
- High-volume dining
Timeline
Head Waiter
IHOP
05.2020 - 04.2024
Caregiver
Encanto Palms Assisted Living
11.2013 - 07.2015
Head Waitress
Dennys Restaurant
03.2012 - 03.2020
High School Diploma -
North Penn Senior High School