LaKeia Harris
Houston
Summary
Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills honed at Hillstone Restaurant Group. Proven ability to engage guests and enhance satisfaction through personalized service. Adept at managing operations and fostering team collaboration, ensuring efficient workflows and memorable dining experiences.
Overview
16
16
years of professional experience
Work History
Server/Bartender
Balboa Surf Club
07.2025 - Current
- Provided excellent customer service, ensuring a positive dining experience for all guests.
- Supported team members during busy shifts by communicating effectively and prioritizing tasks.
Server/Bartender/Headwait
Hillstone Restaurant Group
09.2023 - 06.2025
- Provided exceptional customer service in fast-paced dining environment.
- Managed order accuracy and timely delivery to enhance guest satisfaction.
Sales Professional
Bayway Cadillac Southwest
06.2022 - 06.2023
- Executed sales strategies to enhance product visibility and drive revenue growth.
- Developed customer relationships through personalized service and effective communication.
Business Manager/Sales Professional
Friendly Chevrolet Dallas
09.2018 - 06.2022
- Developed financing strategies to enhance customer satisfaction and streamline loan processes.
- Managed relationships with lenders, negotiating terms to optimize financing options for clients.
Server
Hillstone Restaurant Group
09.2015 - 05.2017
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
Office Manager
Angel Hearts Home Care
04.2010 - 04.2014
- Coordinated office operations, ensuring efficient workflow and timely completion of tasks.
- Developed and maintained office policies to streamline communication and operational procedures.
Education
No Degree - Bartending
Cincinnati Bartending School
Cincinnati, OH04-2014
Associate of Science - Nursing
Kettering College of Medical Arts
Kettering, OH06-2008
Skills
- Strong work ethic
- Exceptional customer service
- Hospitality service expertise
- Guest engagement
- Professional appearance
Timeline
Server/Bartender
Balboa Surf Club
07.2025 - Current
Server/Bartender/Headwait
Hillstone Restaurant Group
09.2023 - 06.2025
Sales Professional
Bayway Cadillac Southwest
06.2022 - 06.2023
Business Manager/Sales Professional
Friendly Chevrolet Dallas
09.2018 - 06.2022
Server
Hillstone Restaurant Group
09.2015 - 05.2017
Office Manager
Angel Hearts Home Care
04.2010 - 04.2014
No Degree - Bartending
Cincinnati Bartending School
Associate of Science - Nursing
Kettering College of Medical Arts
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