LAKEISHA A. TOWNSEND
Moreno Valley,CA
Summary
Dynamic, results-driven manager with extensive experience leading teams in the restaurant and hospitality sectors. Proven expertise in driving sales, optimizing management processes, and enhancing front and back of house operations. Strong commitment to fostering a collaborative work environment that prioritizes exceptional customer service and operational efficiency. Recognized for motivating staff and implementing innovative strategies that elevate guest experiences and boost profitability.
Overview
15
15
years of professional experience
Work History
General Manager
BJ's Restaurant & Brewhouse
Menifee, CA
08.2022 - Current
- Led operational strategies to enhance service efficiency and guest satisfaction.
- Revamped training programs to improve staff performance and retention rates.
- Responsible for financial management, including budgeting, forecasting, and cost control measures.
- Responsible for inventory management systems to optimize product availability and reduce waste.
- Oversaw operations of over 150 team members across kitchen, dining room, and management levels.
Assistant General Manager
BJ's Restaurant & Brewhouse
Rancho Cucamonga, CA
02.2017 - 08.2022
- Oversaw daily operations, ensuring adherence to quality and service standards.
- Developed training programs for staff, enhancing team performance and customer satisfaction.
- Managed inventory control processes, optimizing stock levels to reduce waste.
- Implemented a scheduling system aimed at improving labor efficiency and ensuring effective staff distribution.
Dining Room/Restaurant Marketing Manager
BJ's Restaurant & Brewhouse
Moreno Valley, CA
10.2012 - 02.2017
- Carefully interview select, train, and manage staff
- Clearly and promptly communicate pertinent information to team members such as large party reservations or last minute menu changes
- Interact positively with customers while promoting restaurant facilities and services
- Organize special events in the restaurant including receptions, promotions, and corporate luncheons
- Carefully develop a lucrative annual marketing plan and budget to maximize profits
- Carefully calculate inventory and order appropriate supplies
- Recognize and formally acknowledge outstanding staff performance to boost company morale and productivity
- Prepare for and execute new menu implementations
- Oversee front and back of the house personnel to maintain adequate staffing and minimize overtime
Quality Coordinator
BJ's Restaurant & Brewhouse
Moreno Valley, CA
08.2011 - 10.2012
- Assisted management in all areas of the restaurant
- Responsible for management of restaurant in lieu of manager on duty
- Responsible for quality fast aspect of kitchen operations
- Multiple cash handling duties
- Maintained overall atmosphere of restaurant
- Reservation, large party, and banquet maintenance.
Education
Associate of Arts - Social and Behavioral Sciences
Citrus College
Glendora, CA01.2001
Skills
- Project management
- Effective leader
- Staff management
- Staff training/development
- Achieve targets consistently
- Effective multi-tasking
- Conflict Resolution
- Customer service-oriented
- Passion for customer satisfaction
- Strong attention to detail
- Organized
- Strong Work Ethic
Accomplishments
Earned Top Performers Club, which only includes the Top 40 General Managers in the entire company, for two consecutive years in a row, 2024, and 2025.
Timeline
General Manager
BJ's Restaurant & Brewhouse
08.2022 - Current
Assistant General Manager
BJ's Restaurant & Brewhouse
02.2017 - 08.2022
Dining Room/Restaurant Marketing Manager
BJ's Restaurant & Brewhouse
10.2012 - 02.2017
Quality Coordinator
BJ's Restaurant & Brewhouse
08.2011 - 10.2012
Associate of Arts - Social and Behavioral Sciences
Citrus College