Lakeisha Brown

• Directly addressing customer concerns regarding billing
• Taking Payments and setting up arrangements to ensure customer satisfaction
• Simple troubleshooting for services and devices
• Assuring that all customers are informed on all promotions and saving opportunities that we offer.
• Maintained thorough documentation of all client interactions, ensuring easy access to critical information for future reference.

• Ability to utilize directory assistance
• Enhanced revenue recovery by efficiently managing a high volume of medical claims.
• Handle all calls with courtesy and professionalism.
• Identified trends in unpaid claims, developing targeted collection strategies to address specific issues.
• Contributed to company-wide goals by consistently meeting or exceeding individual collection targets month over month.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
• Collected and documented patient medical information such as blood pressure and weight.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.

Sales Assistant:

• Boosted store revenue through upselling and cross-selling techniques.
• Increased sales by building strong customer relationships and providing excellent service.
• Met and exceeded sales targets consistently, contributing to overall team success.

Collection Specialist:

• Reduced delinquency rates by implementing effective collection strategies tailored to individual clients.
• Maintained detailed records of all collection activities, ensuring compliance with company policies and federal regulations.
• Used skip tracing and other techniques to locate debtors.
• Prepared and submitted legal documents to initiate court proceedings.

• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering a positive work environment.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.