ASHLEY KENTON
Albuquerque,NM
Summary
Dynamic account expert at T-Mobile with proven de-escalation skills and a strong ability to resolve complex issues efficiently. Recognized for exceeding customer service expectations and consistently meeting quotas. I demonstrate reliability and teamwork in fast-paced environments able to adapt quickly. Committed to delivering exceptional results and fostering positive energy for our customers experiences and in the work environment.
Overview
6
6
years of professional experience
Work History
Account expert
T-Mobile
01.2021 - Current
- In this current position I maintain the ability to navigate on multiple system to come up with on the spot resolutions for our customers, I get this done by utilizing all of my tools and resources in a timely manner, I perform deescalation tactics to relate and take care of our customers
- Efficient in computer skills I am able to take feedback and contribute it into the next call
Packaging tech
Vitality works
01.2019 - 01.2021
- In this position I operated semi and fully automatic packaging machines, and package products for storage or shipment
- Attach or mark identification onto products or containers per SOP(standard operating procedures)
- Fill out appropriate paperwork that was legibly and correctly per SOP
- Fulfill quotas and goals
Caregiver
06.2019 - 10.2019
- This job has given me the opportunity to grow within my caregiving occupation in so many ways such as: learn to make and grow healthy relationships with children, fast problem-solving skills, house maintenance, meal prep, medication distribution, and file documentations
Education
High School Diploma -
Rio Grande High School
Albuquerque, NM06-2015
Skills
- Accomplishing BEST throughout the year and maintain good stats
De-escalation skills
Ability to find and work through tough issues and resolve forever in the right way the first time
Empathy
Basic math and how to use a calculator
Exceed excellent customer service and experience
Able to work as a team
Able to meet quotas
The ability to work in a fast-paced production
The ability to quickly and repeatedly adjust to complete expectations
Understanding written and spoken information in English in work related documents, trainings and day to day operations
The ability to communicate information and ideas in speaking so others will understand
The ability to tell when something is wrong or is likely to go wrong
Ability to be dependable to show up for scheduled work shift
Accomplishments
- Won annual BEST award
- Maintaining top of class
Timeline
Account expert
T-Mobile
01.2021 - Current
Caregiver
06.2019 - 10.2019
Packaging tech
Vitality works
01.2019 - 01.2021
High School Diploma -
Rio Grande High School
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