Lakeisha Brown
Novartis Pharmaceuticals
Concord,NC
8
years of professional experience
Dedicated Customer Care Specialist with proven skills in first call resolution and quality assurance. Committed to enhancing customer satisfaction through effective problem-solving and relationship-building.
Results-driven Benefits Verification Specialist with a focus on streamlining processes and improving service delivery. Strong expertise in documentation, reporting, and cross-functional collaboration, enhancing workflow efficiency and customer experience.
Work History
Customer Care Specialist
10 Months- Assisted customers with inquiries, ensuring timely and accurate information delivery.
- Processed customer orders using internal systems, maintaining high standards of accuracy.
- Collaborated with cross-functional teams to resolve customer issues efficiently.
- Provided feedback on common customer concerns to improve service processes.
- Maintained comprehensive knowledge of product offerings to enhance customer interactions.
- Documented customer interactions in CRM system, supporting data integrity and accessibility.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified accuracy of customer account information and updated when necessary.
- Provided customers with detailed information on company products, services and materials.
Benefits Verification Specialist
6 Years 6 Months- Facilitated accurate benefits verification for patients, ensuring timely access to necessary medications.
- Collaborated with healthcare providers to resolve discrepancies in insurance coverage and patient information.
- Streamlined verification processes by implementing efficient tracking systems, enhancing workflow efficiency.
- Mentored junior staff on best practices for benefits verification and claims processing procedures.
- Analyzed complex insurance policies to determine patient eligibility and coverage limits effectively.
Education
High School Diploma
- Honoree of [Honor Name]
Skills
Client support excellence
First call resolution
Product knowledge
Inbound customer service
Customer interaction
Payment processing
Documentation and reporting
Data entry
Quality assurance
Brand representation
Relationship building
Timeline
Customer Care Specialist
Novartis Pharmaceuticals
12.2025 - CurrentRead More
Benefits Verification Specialist
AmerisourceBergen
10.2018 - 04.2025Read More
Fairmount Harford Institute
High School Diploma
Read More