LAKEISHA CASH-MARSHALL
Lauderhill
Summary
To obtain a position in the healthcare field where I can utilize my knowledge and skills to provide quality patient care and make a positive impact on the lives of others. I am committed to bringing strong dedication, compassion, motivation, and reliability to support the mission and success of the organization. I am eager to grow professionally while contributing to a team that promotes excellence in patient care and service.
Overview
13
13
years of professional experience
Work History
(MCI) Patient Access Center Representative 2 (Former Team Lead & Phone Trainer)
Memorial Cancer Institute/Hospital
Miramar, FL
04.2022 - Current
- Patient registration using Epic
- Adding, verifying, and updating insurance information
- Appointment scheduling for all MCI physicians
- Assisting patients according to the guidelines of all department and scheduling workflow
- Manage high-volume inbound/outbound calls
- Coordinate with clinical staff, often requiring medical terminology knowledge and strong communication
- handling inquiries with empathy and HIPAA compliance
Amazon warehouse fulfillment associate
Amazon Fulfillment Center DFH1
Miami, FL
06.2020 - 02.2026
- Processing, packaging, and shipping orders accurately
- Ensuring that stocks and inventory are well-organized and maintained
- Examining and inspecting products for defects and damages
- Receiving, unloading, and arranging inventory items appropriately
- Actively participating and contributing ideas on ways to improve warehousing procedures
- Offloading amazon delivery trucks that transport goods and/or merchandise into the warehouse.
Retail Sale Associate/ Head Cashier
Lowe's Home Improvement
Pembroke Pines, FL
11.2020 - 01.2022
- Supervises the front-end team, ensuring efficient checkout operations, high-quality customer service, and accurate cash handling
- Training cashiers, managing breaks and schedules, resolving customer complaints, performing register overrides, balancing cash drawers, and enforcing security/loss prevention protocols.
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.
- Operating cash registers, managing financial transactions.
- Maintaining an orderly appearance throughout the sales floor.
Data Entry Analyst
Florida Department of Health - Vaccination Sites (SNI Agency)
Lauderhill, FL
01.2021 - 06.2021
- Responsible for registering client's information into a recording data system (Share Care)
- Responsible for reviewing source data and processing documents for data entry purposes
- Responsible for rejecting reports and wrench paper claims if required
- Responsible for the analyses and interpretation of data using a variety of statistical techniques, with a focus on the accuracy of information
- Ensure all entered data are accurate and complete
Process Operator 1
Teva Pharmaceutical Industries / Watson Laboratories Inc.
Davie, FL
01.2018 - 08.2020
- Perform the necessary tasks according to current Good Manufacturing Practice and Company Standard Operating procedures (cGMP)
- Pan coating and product bulking
- Weigh and measure materials to comply with SOI parameters and prepared solutions
- Assist with productivity by providing training for new staff on various equipment and procedures
- Make necessary adjustments to the machines to ensure quality and assurance
- Maintains safe and clean work environment by following current good manufacturing practices (cGMP), and standard operating procedures
- Document production by completing forms, reports, logs, and records of equipment and batch
Graduate Program Assistant
Florida Memorial University
Miami Gardens, Florida
10.2013 - 01.2018
- Assist with daily tasks of Federal grants and projects
- Recruitment - Conduct pre-screens by asking student candidates basic questions to build a student file that is passed off to the grant's coordinators for approval.
- Handling an intensively high call volume of potential graduate students (upwards of 90 or more calls daily).
Education
Bachelors of Science - Secondary English Education 6-12
Florida Memorial University
Miami Gardens, Florida05-2017
Associates Degree - Education (English)
Broward College South Campus
Pembroke Pines, FL05-2011
Diploma -
Continental Academy
Miramar08-2008
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Publisher
- Interpersonal skills
- Verbal communication
- Quick learner
- Organizational skills
- Leadership abilities
- File/records maintenance
References
Upon Request
Software System Skills
Computer Proficient in Microsoft Office Suite: Word, Excel (minor), PowerPoint, and Publisher.
Memberships Services
- Broward College- Peer Mentoring Program (Head Mentor)
- Florida Memorial University-Future Educators of America (FEA) (Vice President 2014)
- Member of the International Reading Association
- Served as a Panel Member for the Delta Education, Health and Cultural Initiative, Inc. (Teacher Efficacy Town Hall Meeting)
- Florida Memorial University 2014 HBCU All-Star Nominee
- The Honor Society of the International Literacy Association (ALPHA UPSILON ALPHA) (Vice President 2017)
Timeline
(MCI) Patient Access Center Representative 2 (Former Team Lead & Phone Trainer)
Memorial Cancer Institute/Hospital
04.2022 - Current
Data Entry Analyst
Florida Department of Health - Vaccination Sites (SNI Agency)
01.2021 - 06.2021
Retail Sale Associate/ Head Cashier
Lowe's Home Improvement
11.2020 - 01.2022
Amazon warehouse fulfillment associate
Amazon Fulfillment Center DFH1
06.2020 - 02.2026
Process Operator 1
Teva Pharmaceutical Industries / Watson Laboratories Inc.
01.2018 - 08.2020
Graduate Program Assistant
Florida Memorial University
10.2013 - 01.2018
Associates Degree - Education (English)
Broward College South Campus
Diploma -
Continental Academy
Bachelors of Science - Secondary English Education 6-12
Florida Memorial University