Lakeisha Ellis
Dover,DE
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
16
16
years of professional experience
Work History
Dispatcher
Roto-Rooter Plumbing & Drain Services
08.2012 - 08.2023
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking vehicles.
- Maintained professional relationship with drivers to increase trust, reliability and rapport.
- Maintained updated and detailed records of calls in physical and electronic database.
- Processed invoices and payments for orders to provide proof of transaction.
- Communicated with customers to provide delivery updates and resolution.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Closely monitored dispatch board to triage and prioritize daily calls.
- Sent out drivers to assist callers based on locations, needs and worker availability.
Dispatcher/Message Center Specialist
Sears Holdings Company
06.2007 - 04.2012
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Received new orders, prepared documentation, and assigned personnel.
- Tracked and monitored vehicle performance and maintenance.
- Managed customer accounts and invoicing.
- Communicated with customers to provide delivery updates and resolution.
Education
High School Diploma -
Springfield Gardens High School
Springfield Gardens, NY06.1998
Skills
- Training New Hires
- Customer Relationship Management
- Microsoft PowerPoint
- Microsoft Outlook
- Prioritizing Calls
- Routing Orders
- Dispatching Workers
- Adjusting Routes
- Maintain Records
Timeline
Dispatcher
Roto-Rooter Plumbing & Drain Services
08.2012 - 08.2023
Dispatcher/Message Center Specialist
Sears Holdings Company
06.2007 - 04.2012
High School Diploma -
Springfield Gardens High School
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