Lakeisha Ellis
Atlanta,GA
Summary
Dynamic professional with a proven track record at the Division for Family & Children Services, excelling in eligibility checks and fostering collaborative work environments. Demonstrated expertise in Microsoft Office and a knack for exceeding customer satisfaction through innovative problem-solving. Achieved significant improvements in caseload management and data accuracy, enhancing operational efficiency.
Overview
12
12
years of professional experience
Work History
Economic Support Specialist
Division for Family & Children Services
08.2024 - Current
- Reviewed completed applications and assessed household information against file history and program regulations.
- Gathered and evaluated individual financial and personal history information for each applicant.
- Connected clients with best-fit resources and services to meet unique needs.
- Read and interpreted guidelines, laws and standard practices for each program.
- Helped individuals connect with program resources for further support and treatment assistance.
- Conducted interviews with applicants, explaining benefits process and which programs were available.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Inputted all communication with applicants into computer system to facilitate future clarification and knowledgeable support.
- Called applicants to set up appointments and explain benefits processes.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Maintained positive working relationship with fellow staff and management.
- Maintained confidentiality when addressing sensitive information with tact and diplomacy.
- Communicated clearly and listened attentively throughout interview process to facilitate exchange of information.
- Interviewed potential participants to determine eligibility.
Special Education Paraprofessional
Atlanta Public Schools
06.2013 - 05.2024
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Offered student support through special accommodations, extra assistance, and assessments.
Education
No Degree - Criminal Justice
Georgia State University
Atlanta, GA07-2029
Associate of Science - Computer Information Systems
Atlanta Techincal College
Atlanta, GA06-2002
Skills
- Paperwork processing
- Eligibility checks
- Caseload management
- Documentation skills
- Working collaboratively
- Decision-making
- Microsoft Office expertise
- Professional telephone demeanor
- Recordkeeping experience
- High-volume call reception
- Multiline phone system proficiency
- Outbound calling
- Error identification
- Collecting information
- Verifying data accuracy
- Spreadsheet creation
Timeline
Economic Support Specialist
Division for Family & Children Services
08.2024 - Current
Special Education Paraprofessional
Atlanta Public Schools
06.2013 - 05.2024
No Degree - Criminal Justice
Georgia State University
Associate of Science - Computer Information Systems
Atlanta Techincal College
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