Lakeisha Farmer
Louisville,KY
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a surgical technologist position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Receptionist/Patient engagement center
Bennett and Bloom eye centers
Louisville, KY
06.2018 - 03.2024
- Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly
- Answered phones promptly and directed calls appropriately
- Screened incoming phone calls, taking messages or forwarding to appropriate staff
- Processed payment transactions for cash, checks, and credit and debit cards
- Scanned and documented new patient information in electronic health records for registration purposes
- Updated patient records, medical histories, and contact information for traceability
- Greeted patients immediately upon arrival, providing excellent customer service
- Maintained confidentiality of patient information according to HIPAA regulations
- Verified insurance benefits prior to treatment for accurate billing process.
Medical Receptionist
UofL Physicians Eye Specialist
11.2015 - 06.2018
- Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly
- Answered phones promptly and directed calls appropriately
- Scanned and documented new patient information in electronic health records for registration purposes
- Greeted patients immediately upon arrival, providing excellent customer service
- Maintained confidentiality of patient information according to HIPAA regulations
- Verified insurance benefits prior to treatment for accurate billing process.
Data Entry Clerk
Neil Huffman Nissan
11.2014 - 11.2015
- Maintained database by entering new and updated customer and account information
- Updated existing databases with new entries on a regular basis
- Developed organizational skills to effectively manage large amounts of paperwork and records in an efficient manner
- Maintained organized filing systems for easy retrieval of documents
- Adhered to company policies and procedures when entering or modifying data in the system.
Customer Service Cashier
Kroger
10.2010 - 11.2014
- Maintained high standards of customer service during high-volume, fast-paced operations
- Performed store opening and closing duties as required
- Built positive relationships with customers by providing friendly and helpful service
- Developed strong organizational skills to efficiently manage multiple tasks simultaneously, such as restocking shelves and operating a cash register
- Maintained cleanliness at the checkout area by wiping down counters, sweeping floors
- Received payment by cash, check, credit cards, vouchers or automatic debits
- Efficiently handled customer complaints in a courteous manner, resolving issues quickly and effectively
- Answered incoming calls promptly and professionally following established guidelines
- Provided assistance to other team members when needed to ensure the smooth operation of the store front end
- Resolved customer concerns to meet unique needs and boost satisfaction
- Processed returns, exchanges, and refunds in accordance with store policy.
Education
Surgical Technician in Surgical Technician -
Sullivan University (Currently Enrolled)
Louisville, KYAssociate In Arts (A.A.) -
Jefferson community and technical college
01.2014
Associate In Science (A.S.) -
jefferson community and technical college
01.2014
Skills
- HIPAA Compliance
- Medical Terminology
- Attention to Detail
- Professionalism
Certification
BLS
Timeline
Medical Receptionist/Patient engagement center
Bennett and Bloom eye centers
06.2018 - 03.2024
Medical Receptionist
UofL Physicians Eye Specialist
11.2015 - 06.2018
Data Entry Clerk
Neil Huffman Nissan
11.2014 - 11.2015
Customer Service Cashier
Kroger
10.2010 - 11.2014
Surgical Technician in Surgical Technician -
Sullivan University (Currently Enrolled)
Associate In Arts (A.A.) -
Jefferson community and technical college
Associate In Science (A.S.) -
jefferson community and technical college