Lakeisha Frazier Jones
Richmond,VA
Summary
Results-driven Instructional Compliance Coordinator with over 20 years of experience in compliance training delivery and documentation management. Proven ability to streamline compliance processes and enhance training programs, ensuring adherence to regulations.
Overview
24
24
years of professional experience
Work History
Instructional Compliance Coordinator
Richmond City Public Schools
Richmond, VA
04.2006 - Current
- Developed and implemented compliance training programs for staff across diverse educational settings.
- Conducted thorough audits to ensure adherence to local, state, and federal regulations.
- Monitored regulatory changes and communicated updates effectively to all relevant personnel.
- Led initiatives to streamline compliance reporting processes, enhancing accuracy and efficiency.
- Provided strategic guidance to administration related to compliance issues.
- Trained staff in best practices for maintaining compliance.
- Stayed current on emerging regulatory changes, ensuring timely updates to internal policies and procedures.
- Provided training to employees on essential compliance topics, increasing overall awareness and understanding.
- Served as liaison between the Office of Exceptional Education and staff on matters related to ethics, integrity, and compliance concerns or inquiries.
- Educated employees by conducting compliance trainings and issuing periodic communications to refresh knowledge of compliant work practices.
- Conducted thorough audits to identify areas for improvement in regulatory adherence.
- Prepared records and data for regular audits.
- Formulated detailed recommendations based on audit findings to support annual planning and definition of goals.
Security Officer
VCU Security
Richmond, VA
09.2004 - 08.2006
- Monitored premises to ensure safety and security of personnel and property.
- Responded to incidents, providing timely assistance and implementing emergency protocols.
- Conducted regular patrols to detect and deter criminal activity or policy violations.
- Collaborated with local law enforcement during investigations and emergencies.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Protected facility and property guests by regularly circulating premises.
- Reported suspicious activities and persons to law enforcement.
- Monitored entrance and departure of visitors.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
Waitress
Friendly's Restaurant
Richmond, VA
10.2002 - 05.2005
- Delivered exceptional customer service to enhance guest satisfaction and retention.
- Managed multiple tables efficiently during peak hours, ensuring timely order processing.
- Collaborated with kitchen staff to coordinate food preparation and presentation standards.
- Trained new waitstaff on restaurant procedures and customer interaction techniques.
- Resolved guest complaints promptly, maintaining a positive dining experience for all patrons.
- Developed rapport with regular customers, fostering loyalty and repeat business opportunities.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Education
Master of Arts - Curriculum And Instruction
Virginia Union University
Richmond, VA12-2021
Bachelor of Science - Education
Virginia Union University
Richmond, VA05-2006
Skills
- Compliance monitoring
- Clerical writing
- Data compilation
- Legal research
- Analytical mindset
- Compiling data
- Legal compliance
- Training delivery
- Documentation management
- Internal audits
- Conducting audits
- Quality management processes
- Analytical thinking
- Documentation review
- Training and education
- Analytical problem solving
- Information gathering
Timeline
Instructional Compliance Coordinator
Richmond City Public Schools
04.2006 - Current
Security Officer
VCU Security
09.2004 - 08.2006
Waitress
Friendly's Restaurant
10.2002 - 05.2005
Master of Arts - Curriculum And Instruction
Virginia Union University
Bachelor of Science - Education
Virginia Union University