LAKEISHA HENRY
Vacaville,CA
Summary
Well-qualified financial systems leader offering demonstrated skill and success in managing internal accounting processes, improving controls and strengthening systems for optimal performance. Proficient in all aspects of accounting, including accounts payable and receivable, budget administration. Gifted in building and leading solid teams to handle high-volume operations with consistency, accuracy and full compliance with regulatory requirements.
Overview
6
6
years of professional experience
Work History
FISCAL CLERK
MEDMARK TREATMENT CENTER
05.2022 - Current
- Review, maintain, and process fiscal/account records and transactions related to patients’ accounts
- Verify insurance benefits and billing information by terminal and/or telephone.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Served as point-of-contact for internal and external auditors, providing necessary documentation and answering queries promptly.
- Contributed to effective cash management by accurately recording deposits and disbursements.
Customer Service Representative
BATH & BODY WORKS
11.2020 - Current
- Helped customers sign up for services and products; prepared data retrieval by surveying customer satisfaction with questions about products
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Boosted customer service satisfaction ratings through consistent quality control.
- Demonstrated high level of customer service to increase retention and satisfaction.
SERVICE LEAD
BEVMO
08.2022 - 06.2023
- Assists Store Manager in planning and execution of all Merchandise Calendar direction, campaigns, and sales promotions
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Wine Sales Representative
Winebow
03.2018 - 09.2020
- Increased wine sales by conducting in-store tastings and engaging customers with product knowledge.
- Enhanced brand visibility by organizing and participating in industry events such as trade shows, wine festivals, and distributor expos.
- Conducted market research to identify potential clients, leading to an expanded network of accounts.
Education
High School Diploma -
JESSE BETHEL HIGH SCHOOL
VALLEJO, CA06.2007
Some College (No Degree) -
HEALD COLLEGE
CONCORD, CASkills
- COMPUTER SKILLS
- Microsoft Office Certified (2017)
- Microsoft Access
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Publisher
- Microsoft Word
- Account Reconciliation
- Accounts Receivable
- Data Entry
- Word Processing
- Microsoft Office
- SAMMS
References
Available upon request.
Timeline
SERVICE LEAD
BEVMO
08.2022 - 06.2023
FISCAL CLERK
MEDMARK TREATMENT CENTER
05.2022 - Current
Customer Service Representative
BATH & BODY WORKS
11.2020 - Current
Wine Sales Representative
Winebow
03.2018 - 09.2020
High School Diploma -
JESSE BETHEL HIGH SCHOOL
Some College (No Degree) -
HEALD COLLEGE
Similar Profiles
Claresha DishmanClaresha Dishman
Substance Abuse Counselor at Medmark Treatment CenterSubstance Abuse Counselor at Medmark Treatment Center
Aaron RubeisAaron Rubeis
Licensed Practical Nurse at MedMark Treatment CenterLicensed Practical Nurse at MedMark Treatment Center
Candice OwensCandice Owens
Director of Programs at Pride Center Of MarylandDirector of Programs at Pride Center Of Maryland