Summary
Overview
Work History
Education
Skills
Timeline
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Lakeisha Malone

Fort Worth,Texas

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Order Picker

Amazon
10.2023 - Current
  • Excellent communication skills, both verbal and written.
  • Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
  • Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
  • Performed proper lifting and handling techniques to maintain safe working environment.
  • Contributed to overall warehouse efficiency by assisting in other areas such as receiving, stocking, or shipping when required.

Quality Assurance Analyst

FedEx Supply Chain
08.2022 - 03.2023
  • Advised data documentation to various departments using excel spreadsheet.
  • Developed data plans and spreadsheets for monthly/quarterly goals per departments.
  • Proactively communicated internally and externally with various departments via e-mail, phone, and face-to face.
  • Maintained working knowledge of products, accounts, representatives, tools and systems.
  • Processed orders, service requests and applied information to different department leaders as needed.
  • Navigated multiple computer systems expertly to handle and maintain specific departments.

Liability Claims Adjuster

Elephant Auto Insurance
10.2016 - 07.2018
  • Evaluated coverage, liability damages and investigated more than 5-7 claims suspicious claims per week.
  • Examined forms to determine insurance coverage.
  • Interpreted policy details and recommended most favorable course of action.
  • Documented and tracked claims approval process and communicated status monthly with claimants, attorneys and in-house personnel.
  • Prepared reports of findings in investigations.
  • Conducted claims investigations by obtaining written statements, preparing reports, researching public records and conducting personal interviews.
  • Served as liaison between insured, claimant, attorneys and law enforcement.
  • Maintained frequent check-ins with anyone attached to claim while claim was still active.

Personal Banker Officer

Wells Fargo
01.2014 - 10.2016
  • Excellent communication skills, both verbal and written.
  • Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
  • Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
  • Performed proper lifting and handling techniques to maintain safe working environment.
  • Contributed to overall warehouse efficiency by assisting in other areas such as receiving, stocking, or shipping when required.

Education

Bachelor of Science - Sociology

Texas Woman's University
Denton, TX
12.2021

Associate of Arts -

Tarrant County College
Fort Worth, TX
05.2019

High School Diploma -

Mitchell High School
Colorado Springs, CO
05.2005

Skills

  • Strong communication skills, both verbal and written
  • Analytical skills
  • Empathetic and ability to build rapport
  • Complex Problem-Solving
  • Coaching and guidance
  • Computer Proficiency
  • Multitasking
  • Organizational Skills

Timeline

Order Picker

Amazon
10.2023 - Current

Quality Assurance Analyst

FedEx Supply Chain
08.2022 - 03.2023

Liability Claims Adjuster

Elephant Auto Insurance
10.2016 - 07.2018

Personal Banker Officer

Wells Fargo
01.2014 - 10.2016

Bachelor of Science - Sociology

Texas Woman's University

Associate of Arts -

Tarrant County College

High School Diploma -

Mitchell High School

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Lakeisha Malone