Lakeisha Manning
Wake Forest,NC
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
Work History
Security Officer
Boxcar
08.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
Youth Counselor Technician
Wake Juvenile Detention Center
03.2023 - Current
- Monitored youth behavior and offered guidance and support for positive change.
- Assisted youth in developing problem-solving and communication skills to support stress management.
- Supervised youth in engaging environment to promote security and safety for all ages.
- Coached youth in conflict resolution skills, reducing incidents of aggression and improving peer relationships.
- Documented detailed case notes efficiently, maintaining confidentiality while adhering to reporting protocols set forth by the organization.
- Demonstrated positive influence to children by acting appropriately, being respectful to others and actively listening.
- Receptionist
- Kitchen Cook
Shift Supervisor
Mcdonalds
07.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
Armed Security Officer
Arete Private Security
08.2023 - 09.2024
- Responded quickly to incidents and assessed active situations for security concerns.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
Administrative Assistant
Arete Private Security
08.2023 - 09.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained inventory of office supplies and placed orders.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Payroll
Intake Coordinator
Integrity Health Services of NC
05.2019 - 03.2023
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Scheduling Transportation
- Making Appointment's
- Maintaining Spreadsheet's
Detention Officer
Edgecombe County Sheriff's Department
09.2019 - 04.2022
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
- Responded promptly to emergency situations and provided medical aid.
- Processed inmates by taking photographs and fingerprints.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Attended to feeding, housing, and physical well-being of inmates.
- Handling court pleadings ,judgments and bails
- Kitchen duties
Education
Associate of Science - Criminal Justice
Wake Technical Community College
Raleigh, NC10-2025
High School Diploma -
Greene Central High
Snow Hill, NC06-2009
Skills
- Report writing
- Customer service
- Cash handling
- Office administration
- Public safety
- Administrative support
- Microsoft Word
Timeline
Security Officer
Boxcar
08.2023 - Current
Armed Security Officer
Arete Private Security
08.2023 - 09.2024
Administrative Assistant
Arete Private Security
08.2023 - 09.2024
Youth Counselor Technician
Wake Juvenile Detention Center
03.2023 - Current
Shift Supervisor
Mcdonalds
07.2021 - Current
Detention Officer
Edgecombe County Sheriff's Department
09.2019 - 04.2022
Intake Coordinator
Integrity Health Services of NC
05.2019 - 03.2023
Associate of Science - Criminal Justice
Wake Technical Community College
High School Diploma -
Greene Central High
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