LaKeisha Potter
Columbia,LA
Summary
Motivated IT graduate with strong research and technical skills. Experienced in manual labor and equipment operation, consistently maintaining a clean and organized workspace. Safety-conscious with a solid work ethic and adaptability to various environments. Prepared to leverage time management and organizational skills to support team objectives and contribute to company growth.
Overview
1
1
Language
2
2
years of post-secondary education
25
25
years of professional experience
Work History
Correctional Officer
Caldwell Correctional Center
Grayson, Louisiana
08.2017 - Current
- Enforced safety protocols to maintain a secure environment for inmates and staff.
- Conducted regular inspections to ensure compliance with facility regulations and standards.
- Monitored inmate behavior during daily activities to prevent disturbances and ensure order.
- Conducted headcounts to ensure that all inmates were accounted for.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Documented incidents and prepared reports detailing observations and actions taken.
Dietary Aide
Caldwell Memorial Hospital
Columbia, LA
11.2012 - 01.2017
- Prepared and served meals tailored to dietary restrictions and preferences, ensuring resident satisfaction.
- Set up trays and food service carts to deliver food to residents.
- Assisted with preparation of snacks and light meals, adhering to dietary guidelines for nutritional support.
- Maintained cleanliness and organization in kitchen and dining areas.
- Cleaned and sanitized kitchen equipment and surfaces to maintain hygiene standards. kitchen equipment and surfaces.
- Executed general cleaning tasks, including sweeping floors and washing dishes, to uphold a tidy environment. duties such as sweeping floors, washing dishes, wiping countertops.
- Restocked food and beverage supplies in dining areas to ensure availability for residents.
- Helped prepare snacks and light meals for residents, following dietary guidelines of snacks and other light meals.
Correctional Officer
LCS Correctional Service, Inc.
Grayson, Louisiana
11.2011 - 07.2012
- Enforced safety protocols to maintain a secure environment for inmates and staff.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Monitored inmate behavior during daily activities to prevent disturbances and ensure order.
- Conducted regular inspections to ensure compliance with facility regulations and standards.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Documented incidents and prepared reports detailing observations and actions taken.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
Sales Associate
Sam's Club
Houston, Texas
09.2008 - 10.2011
- Assisted customers in product selection and provided knowledgeable recommendations.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Resolved customer inquiries and issues promptly to ensure satisfaction and loyalty.
- Operated point-of-sale systems for efficient transaction processing and customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained inventory levels and restocked shelves to ensure availability of products.
- Maintained cleanliness of store environment including floors, windows, displays.
Cashier
Walmart
Houston, Texas
03.2005 - 05.2008
- Operated cash register with efficiency and accuracy, processing various payment types including cash, check, credit card, gift card, and automatic debit to ensure smooth transactions.
- Handled cash, credit, and gift card payments accurately.
- Processed customer transactions efficiently at the checkout lanes.
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of checkout areas.
- Trained new cashiers on register procedures and customer service standards, enhancing team readiness and service quality.
- Executed additional tasks assigned by management to support daily operations, contributing to overall store functionality. as assigned by management.
Clerical Associate
Caldwell Parish Health Unit
Columbia, Louisiana
05.2001 - 07.2001
- Managed patient records and maintained confidentiality of sensitive information.
- Entered data into electronic health record systems accurately and efficiently.
- Processed insurance claims and verified patient eligibility for services provided.
- Assisted in scheduling appointments and coordinating patient flow throughout the office.
- Performed receptionist duties such as greeting visitors and answering calls.
- Maintained filing systems, both electronically and in paper form.
- Scanned documents into digital format for storage purposes.
- Maintained supply inventory, ordering materials as needed to support daily operations.
Education
Bachelor of Science - Information Technology
University of Phoenix
Tempe, AZ 05.2024 - 06.2026
Caldwell Parish High School
Columbia, LASome College (No Degree) - Computer Programming
Lonestar College (University Park)
Houston, TXSome College (No Degree) - Web Development
San Jacinto College
Pasadena, TXSome College (No Degree) - Computer Information Systems
University of Louisiana At Monroe
Monroe, LASkills
- Data analysis
- Technical documentation
- Surveillance
- Safety
- CCTV monitoring
- Cash drawer balancing
- Cleaning and sanitizing
- Sales transactions
- POS systems
- Cash management
- Customer service excellence
- Money handling
- Cash register operation
- Data entry
- Customer service
- Meal preparation
- Sanitation practices
- Detail-oriented
- Problem-solving
- Computer skills
- Office equipment
- Filing systems
- Scheduling appointments
- Office administration
- Microsoft office
- Problem solving
- MS office
- Google drive
Languages
English
Professional
References
References available upon request.
Timeline
Bachelor of Science - Information Technology
University of Phoenix
05.2024 - 06.2026
Correctional Officer
Caldwell Correctional Center
08.2017 - Current
Dietary Aide
Caldwell Memorial Hospital
11.2012 - 01.2017
Correctional Officer
LCS Correctional Service, Inc.
11.2011 - 07.2012
Sales Associate
Sam's Club
09.2008 - 10.2011
Cashier
Walmart
03.2005 - 05.2008
Clerical Associate
Caldwell Parish Health Unit
05.2001 - 07.2001
Caldwell Parish High School
Some College (No Degree) - Computer Programming
Lonestar College (University Park)
Some College (No Degree) - Web Development
San Jacinto College
Some College (No Degree) - Computer Information Systems
University of Louisiana At Monroe