CAMBERLYN ODOMS
ALLENDALE
Summary
- Achieved high standards of professionalism and organization in correctional environments, enhancing operational efficiency.
- Enhanced communication and administrative processes through diligent documentation and scheduling management.
- Successfully managed confidential information and intricate reports while maintaining high accuracy and discretion.
- Delivered consistent reliability and effective multitasking during critical high-pressure scenarios.
- Contributed valuable clerical support and administrative assistance to supervisors and team members.
- Strengthened teamwork and customer service capabilities by engaging effectively with staff, visitors, and outside departments.
- Adapted swiftly to new responsibilities, consistently completing tasks with accuracy and efficiency.
Overview
3
3
years of professional experience
Work History
Correctional Officer
Department Of Justice, Federal Bureau Of Prisons
Estill, SC
03.2026 - Current
- Enforced facility regulations and maintained order among inmates.
- Conducted regular inspections to ensure safety and security protocols were followed.
- Monitored inmate activities and reported behavioral issues to supervisors.
- Assisted in emergency response situations, ensuring immediate action was taken.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
Correctional Officer
South Carolina Department Of Corrections
Allendale, South Carolina
03.2024 - 10.2025
- As a Correctional Officer I fostered a safe environment by maintaining order and discipline among inmates, resulting in a 15% reduction in incidents.
- Implemented security protocols during inmate transport, ensuring timely arrivals and minimizing risks.
- Monitored inmate behavior and documented incidents, contributing to improved rehabilitation strategies and reduced recidivism rates.
- Trained new staff on emergency response procedures, enhancing team readiness and improving overall safety standards.
- Coordinated with mental health professionals to address inmate needs, leading to noticeable gains in inmate well-being.
Customer Service Representative
Teleperformance
Augusta, Georgia
03.2023 - 03.2024
- As a customer service representative with Teleperformance I provided exceptional customer service by actively listening to client concerns, ensuring satisfaction and fostering long-term loyalty.
- Resolved customer inquiries efficiently, leading to measurable improvements in response times and enhancing overall service quality.
- Analyzed customer feedback to identify trends, implementing changes that resulted in noticeable gains in customer satisfaction scores.
- Worked with team members to streamline processes, improving workflow efficiency and ensuring timely issue resolution.
- Developed training materials for new hires, enhancing onboarding processes and contributing to a more knowledgeable service team.
Resident Assistant
Barclays house of Aiken
Aiken, South Carolina
10.2023 - 02.2024
- As a resident assistant at Barclay house of Aiken I fostered a welcoming environment for residents, enhancing community engagement and promoting a positive living experience.
- Coordinated events and activities, resulting in increased participation and strengthened community bonds among residents.
- Implemented conflict resolution strategies, leading to improved resident satisfaction and a harmonious living atmosphere.
- Maintained accurate records of resident concerns and feedback, ensuring prompt response and measurable improvements in service.
- Advocated for resident needs during meetings, successfully influencing policy changes that enhanced living conditions.
Education
Highschool Diploma - undefined
Allendale-Fairfax Highschool
Fairfax, South Carolina05.2022
Skills
- Administrative / Secretary Experience
Additional experience with scheduling appointments and maintained organized records and files
Assisted with answering phones, taking messages, and directing communication appropriately
Managed paperwork, emails, and data entry tasks efficiently
Provided customer service support while maintaining professionalism and confidentiality
Assisted with office organization and day-to-day administrative operations - Problem Solving
- Customer Retention
- Team Collaboration
- Data Analysis
- Service Quality
Timeline
Correctional Officer
Department Of Justice, Federal Bureau Of Prisons
03.2026 - Current
Correctional Officer
South Carolina Department Of Corrections
03.2024 - 10.2025
Resident Assistant
Barclays house of Aiken
10.2023 - 02.2024
Customer Service Representative
Teleperformance
03.2023 - 03.2024
Highschool Diploma - undefined
Allendale-Fairfax Highschool