Lakeisha Randall
Gainesville
Summary
As an assistant manager, my primary objective is to support the functioning of business operations by managing staff, coordinating operations, and ensuring exceptional customer service. I aim to create a positive and productive work environment by communicating with team members, setting clear goals, and monitoring performance.
Overview
15
15
years of professional experience
Work History
VyStar Credit Union
Operations Specialist
Fl, Remote
07.2021 - Current
- Coordinated operational processes to enhance service delivery efficiency.
- Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
- Streamlined workflow processes, reducing bottlenecks and improving turnaround times.
- Provided training and support to new team members on operational systems.
- Developed and maintained documentation for standard operating procedures.
- Collected, arranged, and input information into database system.
- Promoted a culture of accountability within the department by setting clear expectations for performance and holding team members responsible for achieving results.
Digital Rep 2
VyStar Credit Union
07.2021 - Current
- - Provide technical support, specific to online banking to our membership in areas including technical issues / inquiries, website issues / inquiries, program troubleshooting, Bill Payer and device support.
- - Completed complex transactions efficiently for members.
- - Maintain extensive product knowledge of deposit products along with operational functions of those products.
- - Contributed to process improvements that maximized performance and reduced risks associated with digital services.
- - The ability to multitask efficiently to provide superior service to our membership.
- - Demonstrated strong written communication skills in all interactions.
- - Processed digital ticketed issues within 72 business hours while managing communication with members and departments to resolve documented issues.
- - Responding to questions and assistance needed in teams chat to assist others on and off of calls.
- - Communicating with other departments to address issues that may be presenting.
- - Created reference resources to support team members in addressing common inquiries.
- - Documenting all contact via phone call, email, and verbal communication exchanged.
Pharmacy Technician
Winn Dixie Pharmacy
Palatka, FL
12.2016 - 03.2020
- Managed medication inventory and ensured accurate dispensing of prescriptions.
- Operated pharmacy software for prescription processing and record management.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
Call Center Representative
Alorica/Sitel
06.2011 - 08.2016
- - Interfaced with customers via inbound calls to resolve routine product or service issues efficiently.
- - Communicated with each customer in a clear and concise manner.
- Delivered friendly and welcoming call experiences to enhance customer satisfaction.
- - Utilized all available resources to effectively resolve customer inquiries during calls.
- - Achieved weekly and monthly performance metrics through consistent effort and focus.
- - Prepared accurate documentation and updated customer files to ensure data integrity.
- - Offered basic assistance to third-party vendors for operational needs.
Education
High School -
Interlachen High School
Interlachen, FLAssociate of Science -
Ultimate Medical Academy
Clearwater, FLSkills
- Customer service
- Call center operations
- Operational efficiency
- Computer Proficiency
- Multitasking
- Financial transactions
- Problem-solving
- Teamwork
- Flexibility
- Verbal communication
- Communication
Communication
- - Created resources for digital issues (Tech Tips & Tricks)
- - Circulate the problem list email.
Leadership
I have established myself as a reliable source of guidance to analyze processes and procedures, identify problems and develop effective solution and strategies.
Timeline
VyStar Credit Union
Operations Specialist
07.2021 - Current
Digital Rep 2
VyStar Credit Union
07.2021 - Current
Pharmacy Technician
Winn Dixie Pharmacy
12.2016 - 03.2020
Call Center Representative
Alorica/Sitel
06.2011 - 08.2016
High School -
Interlachen High School
Associate of Science -
Ultimate Medical Academy