Lakeisha Rooks
Atlanta,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Personnel/Dispatcher
South Metro Towing
02.2022 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Maintained and updated office records, both digital and physical.
- Completed clerical tasks such as filing and copying.
Customer Service Representative
FedEx Office
05.2021 - 02.2022
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Collaborated with team members to consistently meet or exceed monthly sales targets.
Office Personnel/Office Personel/Dispatcher Office Assistant
South Metro Towing
06.2014 - 05.2021
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed dispatching, routing, and tracking of all calls.
- Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
Education
High School Diploma -
Douglass High School
Atlanta, GA05.2005
Skills
- Data Entry
- Dispatch software
- Dispatching procedures
- Documentation preparation
- 60 WPM
- Billing
- Microsoft Office
Certification
- Certified Notary Public
Timeline
Office Personnel/Dispatcher
South Metro Towing
02.2022 - Current
Customer Service Representative
FedEx Office
05.2021 - 02.2022
Office Personnel/Office Personel/Dispatcher Office Assistant
South Metro Towing
06.2014 - 05.2021
High School Diploma -
Douglass High School
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