LAKEISHA R. THOMPSON
Whiteville,USA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
Remote Apheresis Tele-recruiter 1, call center
The American Red Cross
Statewide, NC
10.2025 - Current
- Work remotely recruiting and scheduling apheresis donor appointments by telephone (inbound or outbound) calls to ensure maximum number of donors scheduled each day.
- Follow the process of appropriate scripting for conducting a call with a donor to ensure consistent donor experience. Maintain daily production standards, including phone calls and appointments per hour, to meet established blood donation goals.
- Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates. Maintained accurate records of donors/groups contacted, and appointments scheduled to avoid errors, poor customer relations and ensure sufficient donor availability.
Phlebotomist
UNC Healthcare
Lumberton, NC
04.2024 - 10.2025
- Performed a variety of specimen collection techniques using standard collection devices
- Instructs patients on proper preparation/collection for test orders and distributes collection containers when necessary
- Processed specimens for testing including identifying, sorting, aliquoting, centrifuging and labeling specimens appropriately
- Checked laboratory specimens and requisition forms for accuracy.
- Submit requisitions and orders test in multiple laboratory systems.
Remote Apheresis Tele-recruiter 1, call center
The American Red Cross
Statewide, NC
10.2022 - 04.2024
- Worked remotely recruiting and scheduling apheresis donor appointments by telephone (inbound or outbound) calls to ensure maximum number of donors scheduled each day.
- Followed a process of appropriate scripting for conducting a call with a donor to ensure consistent donor experience. Maintain daily production standards, including phone calls and appointments per hour, to meet established blood donation goals.
- Developed a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates. Maintained accurate records of donors/groups contacted, and appointments scheduled to avoid errors, poor customer relations and ensure sufficient donor availability.
Mobile Recruitment Coordinator
Cape Fear Valley Blood Donor Center
Fayetteville, NC
10.2021 - 10.2022
- Recruited and scheduled blood donor appointments via inbound and outbound phone calls for new and existing blood donors.
- Planned, developed, coordinated, and promoted mobile programs to recruit volunteer whole blood donors. Organized blood drives in the community at the health system.
- Planned, coordinated, and participated in the recruit of whole blood donors. interacted with businesses, schools, industries, civic groups, and other organizations to schedule mobile drives.
- Developed and enhanced relationships with local businesses in order to maintain a positive image and ensure good mobile blood drive groups.
- Planned, coordinated, and participated in special events (ie: Benefit fairs, health fairs) to promote the Blood Donor Center.
- Developed strategies for educating the community on blood donations. Projects positive image of the Blood Donor Center to the community. Developed and coordinated activities to enhance donor collections through outreach activities.
Donor Center Coordinator
The American Red Cross
Durham, NC
05.2019 - 10.2021
- Recruited and scheduled apheresis blood donor appointments by telephone (inbound or outbound) calls or face-to-face contact to ensure maximum number of donors are scheduled each day.
- Followed a process of appropriate scripting for conducting a call with a donor to ensure consistent donor experience. Maintained daily production standards, including phone calls and appointments per hour, to meet established blood donation goals. Trained new Donor Center Coordinators as needed.
- Developed a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates.
Phlebotomist/Courier
The American Red Cross
Durham, NC
07.2016 - 05.2019
- Performed whole blood collection venipuncture procedures on (allogeneic, autologous, directed, automated red cell) donors.
- Performed donor health history screening and eligibility procedures. Conducted donor greeting, donor reaction care, processing, and packing of blood as assigned.
- Performed daily function checks, assemble and maintain supplies and equipment to ensure a state of readiness and to maintain compliance.
- Operated Red Cross vehicle to assign blood drives. Transported supplies and equipment in a state of readiness and to ensure compliance.
- Loaded, set up, maintained, and broke down mobile equipment and supplies after each blood drive in a state of readiness and to ensure compliance. Completed required reading and training assignments by assigned deadline.
Education
Phlebotomy Certificate -
Southeastern Community College
Whiteville, NC01-2016
Business, High School Diploma - undefined
Hillcrest High School
Jamaica, NY01-1997
Skills
- Remote Worker
- Problem Solver
- Excellent communication
- Interpersonal skills and Emotional intelligence
- Organization and attention to detail
- Critical Thinking
- Adaptability
- Teamwork
- Customer Service 10 years
- Discretion and confidentiality
- Building rapport
- Call Center 8 years
- Data entry proficiency
- Time Management
- Detail-oriented
- Phone and email etiquette
- Goal-oriented mindset
Timeline
Remote Apheresis Tele-recruiter 1, call center
The American Red Cross
10.2025 - Current
Phlebotomist
UNC Healthcare
04.2024 - 10.2025
Remote Apheresis Tele-recruiter 1, call center
The American Red Cross
10.2022 - 04.2024
Mobile Recruitment Coordinator
Cape Fear Valley Blood Donor Center
10.2021 - 10.2022
Donor Center Coordinator
The American Red Cross
05.2019 - 10.2021
Phlebotomist/Courier
The American Red Cross
07.2016 - 05.2019
Business, High School Diploma - undefined
Hillcrest High School
Phlebotomy Certificate -
Southeastern Community College