LA KEISHA WHITLEY-MORTIMER
Manor,Texas
Summary
Highly-motivated with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Case Manager
Endeavors
09.2023 - Current
- Provide fast-paced case management to individuals at risk of losing housing, while identifying level of needs, as well as leveraging their strengths and setting goals to become stabilized.
- Complete TFA check request to assist clients with becoming current with their rent, as well as completing referrals to assist with daily living.
- Maintain case records and documentation, to include housing stability case plans, budgeting, assessments, and progress notes, while completing intakes and other duties as required.
Case Manager Specialist
Salvation Army
03.2022 - 09.2023
- Provide case management services to individuals without a fixed residence, while identifying and leveraging client’s strengths as part of service planning to help clients achieve their self-defined goals
- Develop and maintain positive working relationships with community contacts, such as referral sources, landlords, and other service providers, as well as collaborating with various community partners and agencies to advocate for my clients
- Complete various check requests, as well as make referrals to assist clients in their daily living
- Meet with individual clients to establish a safe, healthy relationship for learning, problem-solving, and participation in case management and community outreach
- Maintain case records and documentation as appropriate, including housing stability case plans, budgets, assessments, progress notes, complete intakes, and other duties as required.
Respite Care Provider
Touch of Class
02.2012 - 12.2022
- Emotionally support the primary caregiver, as well as physically help care for disabled individual with activities of daily living
- Assist with providing meal preparation, housekeeping, transport to appointments, medication management, bathing and much more.
CSCD Probation Officer I
Travis County Adult Probation
09.2017 - 10.2020
- Provided effective supervision to clients who were placed on community supervision by the Court system, monitored clients using differentiated case management principles related to their conditions of probation and or direct needs surrounding their probation
- Completed interviews with clients to assist in explaining conditions of community supervision and making sure they were meeting their terms of probation, while motivating and redirecting
- Completed referrals and communicated with various providers regarding client’s progress and needs
- Investigated and documented all pertinent information, while making recommendations to the Court
- Conducted urinalysis on clients for substance abuse for monitoring and treatment purposes
- Conducted jail, home and field visits when needed.
Juvenile Probation Officer III
Travis County Juvenile Probation Department
03.2011 - 05.2015
- Reviewed documentation such as police reports, court transcripts and criminal records of child and family members to assist in making recommendations for sentencing and disposition of probation
- Developed child placement plans, including completing placement applications, purchased clothing, obtained medical and psychological reports
- Maintained contact with children, families, and placement providers while child was in appropriate placement programs
- Supervised and monitored juveniles on probation through regular home, school and office visits and other needed contacts to ensure the adherence of their conditions of the court orders
- Assured client's understanding of obligations with respect to conditions of the court's order and addresses violations of court orders
- Assisted clients with various referrals, including, but not limited to, counseling, treatment, and job referrals
- Verified attendance and completion of alcohol, drug, mental health counseling and any other court ordered programs and assist youth in completing random urinalysis.
Education
Bachelors, Interdisciplinary Studies | Criminal Justice -
University of Houston Downtown
Respiratory Therapy | Psychology -
Texas Southern University
Skills
- Crisis Intervention
- Relationship Building
- Excellent Interpersonal Skills
- Standard Counseling Techniques
- Client Advocacy
- Needs Assessment
- Community Outreach
- Care Coordination
- Resource Management
- Case Planning
Certification
- Certified Adult Probation Officer - Travis County Judicial District
- Juvenile Probation Officer - Travis County Juvenile Probation Department
References
Reference available upon request
Timeline
Case Manager
Endeavors
09.2023 - Current
Case Manager Specialist
Salvation Army
03.2022 - 09.2023
CSCD Probation Officer I
Travis County Adult Probation
09.2017 - 10.2020
Respite Care Provider
Touch of Class
02.2012 - 12.2022
Juvenile Probation Officer III
Travis County Juvenile Probation Department
03.2011 - 05.2015
Bachelors, Interdisciplinary Studies | Criminal Justice -
University of Houston Downtown
Respiratory Therapy | Psychology -
Texas Southern University
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