Lakeita Golston
Conway,AR
Summary
Accomplished Operations Manager with a proven track record at Home2 Suites By Hilton Hotel, enhancing operational efficiency and customer satisfaction. Expert in staff management and problem-solving, with a knack for developing actionable plans to drive performance improvements. Skilled in property management and customer service, demonstrating critical thinking and active listening to resolve complex issues and boost loyalty.
Overview
9
9
years of professional experience
Work History
Operations Manager
Home2 Suites By Hilton Hotel
Conway Ar
06.2020 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Customer Service Representative
Goodyear Call Center
Remote
09.2018 - 06.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Property Manager
Shavers Properties
Conway Ar
07.2015 - 07.2017
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Collected and maintained careful records of rental payments and payment dates.
Caregiver
Independent Living Services
Conway Ar
08.2015 - 08.2016
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Education
GED -
Conway Adult Education
Conway Ar05.2004
Skills
- Problem-Solving
- Customer Service
- Staff Management
- Operations Oversight
- Property Management
- Payment Collection
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Call center experience
Timeline
Operations Manager
Home2 Suites By Hilton Hotel
06.2020 - Current
Customer Service Representative
Goodyear Call Center
09.2018 - 06.2020
Caregiver
Independent Living Services
08.2015 - 08.2016
Property Manager
Shavers Properties
07.2015 - 07.2017
GED -
Conway Adult Education