Lakeith Ellerson
Houston,TX
Summary
Proven Marketing Manager at Gotti's Restaurant, adept in CRM and problem-solving, significantly enhanced brand visibility and sales through innovative promotional strategies. Skilled in Microsoft Excel and active listening, successfully managed diverse teams and campaigns, achieving notable customer loyalty improvements. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Marketing Manager
Gotti's Restaurant
06.2021 - Current
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Improved customer loyalty by implementing effective email marketing campaigns and personalized offers.
Customer Service Representative
Association Health Care Management
09.2022 - 04.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Payroll Specialist
Paychex Inc
07.2019 - 07.2022
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Resolved payroll discrepancies quickly and successfully.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
Assistant Housing Manager
University Of Louisiana At Lafayette Housing
08.2016 - 05.2019
- Improved tenant satisfaction by addressing concerns promptly and efficiently.
- Developed strong relationships with local law enforcement agencies to ensure a safe living environment for all residents.
- Organized events and activities to foster a sense of community among residents, enhancing their overall living experience.
- Continuously sought opportunities for professional development through training courses or seminars.
- Streamlined application processes for prospective tenants, reducing wait times and increasing efficiency.
- Enhanced communication between tenants and management through regular meetings and updates.
Education
Bachelor of Science - Business Administration And Management
University of Louisiana At Lafayette
Lafayette, LA05.2020
Skills
- Customer Relationship Management (CRM)
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Microsoft Excel
Timeline
Customer Service Representative
Association Health Care Management
09.2022 - 04.2023
Marketing Manager
Gotti's Restaurant
06.2021 - Current
Payroll Specialist
Paychex Inc
07.2019 - 07.2022
Assistant Housing Manager
University Of Louisiana At Lafayette Housing
08.2016 - 05.2019
Bachelor of Science - Business Administration And Management
University of Louisiana At Lafayette