Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lakeithia Dickens

Rocky Mount,USA

Summary

Attentive, productive, and comfortable working in high pressure, fast-paced environments while promoting increased efficiency and productivity. Hardworking, high-performing, and highly motivated professional. Skilled with extensive years in customer service, warehouse production, medical services, and customer satisfaction. Seeking to secure a challenging position in a reputable organization to expand my learning, knowledge, and skills.

Overview

8
8
years of professional experience

Work History

Cashier/Member Specialist

Sam’s Club
03.2022 - 12.2024
  • Facilitated efficient checkout processes while enhancing customer satisfaction.
  • Responsible for collecting payments, issuing receipts and refunds, and keeping track of all transactions
  • Assist in Inventory Management and de-escalation processes for customer support
  • Manage cash registers and store cash safe/transactions/deposits

Medical Intake Specialist

Change Healthcare
01.2021 - 03.2022
  • Responsible for front end duties including but not limited to answering phone calls, responding to emails and inquiries, scheduling appointments, and registering patients for check in/check out
  • Process client accounts using the EPIC system, regarding insurance filing, insurance requirements, payments, and associated information
  • Knowledgeable of medical terminology for coding purposes, insurance filing, and case management administrations

Assistant Deli Manager

FoodLion
11.2016 - 07.2021
  • Provided telecommunication services assisting customers with troubleshooting or investigation of issues, inquiries, and complaints
  • Provided promotion/sales of telecommunication products and services to customers via telephone
  • Provided solutions to customer problems, appropriately replying to their queries, and offering them advice and recommendations useful in avoiding similar issues

Insurance Specialist

RemX
10.2020 - 01.2021
  • Conducted interviews with policy holders/claimants to obtain and verify information and additional details
  • Thoroughly examined reports, accounts, and provided evidence to determine integrity and accuracy of information
  • Contacted insurance carriers to discuss policies and individual patient benefits
  • Maintained strong knowledge of basic medical terminology for better explanation of services, products, and procedures

Customer Service Representative

Focus
07.2018 - 10.2020
  • Provided telecommunication services assisting customers with troubleshooting or investigation of issues, inquiries, and complaints
  • Provided promotion/sales of telecommunication products and services to customers via telephone
  • Provided solutions to customer problems, appropriately replying to their queries, and offering them advice and recommendations useful in avoiding similar issues

Production Worker

Cummins/insource Performance
04.2018 - 02.2020
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.
  • Organized work to meet demanding production goals.
  • Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
  • Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
  • Assisted in training new employees on production processes, ensuring a seamless integration into the team.

Education

Associates of Science - Medical Administrative Assistant

Ultimate Medical Academy
Clearwater, FL
06.2017

Diploma - General Studies

Rocky Mount Senior High School

Skills

  • Strong Written/Oral Communication
  • Active Listening
  • Organization
  • Time management
  • Multitasking
  • Production
  • Microsoft Word/Excel/PowerPoint
  • Problem-solving
  • Conflict Resolution
  • Cross-training ability

Timeline

Cashier/Member Specialist

Sam’s Club
03.2022 - 12.2024

Medical Intake Specialist

Change Healthcare
01.2021 - 03.2022

Insurance Specialist

RemX
10.2020 - 01.2021

Customer Service Representative

Focus
07.2018 - 10.2020

Production Worker

Cummins/insource Performance
04.2018 - 02.2020

Assistant Deli Manager

FoodLion
11.2016 - 07.2021

Diploma - General Studies

Rocky Mount Senior High School

Associates of Science - Medical Administrative Assistant

Ultimate Medical Academy

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