DEMETRIUS JEFFERY
Snellville,GA
Summary
Highly organized and dependable candidate with a proven track record of success in effectively managing multiple priorities. Adept at meeting team goals by willingly taking on additional responsibilities while maintaining a positive attitude.
Overview
8
8
years of professional experience
Work History
Care Team Specialist
ShiftMed
06.2023 - 07.2024
- Managed challenging customer interactions with persuasive and supportive approach
- Conducted analytical research to resolve customer issues, enhancing satisfaction
- Updated customer data in call management databases, ensuring accuracy
- Efficiently resolved customer issues, enhancing satisfaction & loyalty
- Provided empathetic customer support, fostering a positive service environment.
Fraud Specialist
Global Payments
03.2021 - 04.2023
- Analyzed account and transaction patterns to identify fraud trends
- Engaged in collaborative discussions to devise innovative anti-fraud strategies
- Performed vigilant surveillance of transactions to detect discrepancies
- Ensured strict adherence to all relevant anti-fraud laws and regulations
- Recommended account closures with diligent follow-up
- Meticulously reviewed transaction anomalies, ensuring comprehensive fraud case investigations
- Exceeded team targets by enhancing fraud detection techniques, leading to a 20% decrease in fraudulent transactions.
Asset Protection Associate
Carvana
01.2021 - 05.2022
- Preserved the safety and security of company premises, enhancing the overall work environment
- Implemented effective loss prevention strategies, protecting company assets
- Collaborated with asset protection specialists to develop comprehensive strategies
- Maintained a high level of vigilance, promptly reporting any suspicious activities
- Used RFID technology to ensure accurate tracking of all vehicles
- Strategically planned and organized asset protection efforts, monitoring facility entry and exit points.
Cashier
Target
05.2017 - 01.2019
- Managed cash transactions using POS system
- Ensured legal compliance in alcohol and tobacco sales
- Applied discounts and redeemed coupons
- Promoted add-on sales using suggestive selling techniques
- Efficiently processed transactions, leading to a 15% increase in customer satisfaction
- Meticulously verified age for restricted sales, ensuring 100% compliance with legal standards
- Implemented a new suggestive selling strategy, boosting add-on sales by 10%
- Trained in multiple departments, enhancing team flexibility and store productivity
- Proactively assisted customers in rewards program signup, increasing participation by 20%.
Retail Stock Clerk
Dollar General
06.2016 - 06.2017
- Maintained a clean, organized workspace to enhance productivity and ensure safety
- Identified and reported damaged goods during unloading, ensuring quality control
- Efficiently stocked shelves, racks, and bins with new or transferred merchandise
- Set up enticing advertising signs to attract customers and boost sales
- Maintained meticulous records of stock counts and damage reports, enhancing inventory accuracy.
Education
Bachelor of Science - Criminal Justice
Clayton State University
Morrow, GA07.2020
No Degree - Criminal Justice
Clark Atlanta University
Atlanta, GA05.2018
Skills
- Computer Literacy
- Risk Management
- Strong Written/Oral Communication
- Team Collaboration
- Problem Solving
- Customer Service
- Anti-Fraud Systems
- Fraud prevention
- Regulatory knowledge
- Integrity and Trustworthiness
- Detail Oriented
- Customer Support
Timeline
Care Team Specialist
ShiftMed
06.2023 - 07.2024
Fraud Specialist
Global Payments
03.2021 - 04.2023
Asset Protection Associate
Carvana
01.2021 - 05.2022
Cashier
Target
05.2017 - 01.2019
Retail Stock Clerk
Dollar General
06.2016 - 06.2017
Bachelor of Science - Criminal Justice
Clayton State University
No Degree - Criminal Justice
Clark Atlanta University
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