LaKeiya Dukes
Long Beach,CA
Summary
Adept at fostering patient engagement and streamlining operations, I excelled at American Addiction Centers, enhancing client relationships and reducing costs through skilled negotiations. Proficient in Excel and a proven team player, my approach consistently delivers results beyond expectations, showcasing a unique blend of technical savvy and interpersonal finesse.
Overview
8
8
years of professional experience
Work History
Financial Consultant/Acting Business Manager
American Addiction Centers: Laguna Treatment Hosp
12.2022 - 06.2024
- Built strong relationships with clients through consistent communication and exceptional customer service.
- Verification of patient benefits; active and termed policies
- Meet with patients to educate them of deductibles, co-insurance, and out of pocket max expenses due.
- Collect funds upon admission (both insurance related and private pay).
- Verification of Employment
- Assist patients to complete forms for Cobra upon termination of employment
- Provided support to patients when applying for insurance.
- Notarize forms (Assignment of Benefits)
- Assist with payment plans and third party loans
- Completion of Financial agreements
- Completion of Travel agreements.
- Communication with corporate business office to resolve issues.
- Monitored daily and weekly schedules and monthly calendar obligations.
- Assisted walk-in traffic with identifying financial needs and goals to provide customized solutions.
- Negotiated favorable terms with vendors, reducing costs for both the firm and its clientele.
- Facilitated presentation and recommendation of services by optimizing client relationships.
- Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
Intake Coordinator
Amercian Addiction Center: Laguna Treatment
12.2019 - 12.2021
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Prepared travel plans, including itinerary, transportation, and overnight accomodations for clients.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
Lead Behavioral Health Technician
Amercian Addiction Center: Laguna Treatment
10.2018 - 12.2019
- Supervised and mentored junior Behavioral Health Technicians for professional development and skill improvement.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Assist with conducting interviews for potential new hires.
- Work closely with BHT Manager to organize and arrange work schedules.
- Assist/Documentation of any issues with staff.
- Welcome/Orient new patients of Facility Rules/expectations.
- Monitor both male and femle patients,
- Document patient whereabouts, accountability of all patients in the care of Laguna.
- Transport patients to and from doctor follow up appointments, court, and company outings.
- Crisis Intervention.
Behavioral Health Tech/Group Facilitator
American Addiction Center: Laguna Treatment
06.2016 - 10.2018
- Developed open rapport with patients, encouraging sharing of questions and concerns.
- Group Facilitation and time sensitive documentation.
- Document patient whereabouts through assigned shift.
- Transport patients to and from doctor appointments, court, and company outings.
- Crisis Intervention.
- Counseling one to one.
- Accurate data entry to Emergency Medical Records.
- Assist nurisng department with medical needs of patients.
- Urinalysis testing and documentation.
- Completion of intake process which includes but not limited to person and personal belongings searches.
- Discarding of contraband/drugs.
- Daily room searches.
- Coordination with Utilization Review and Business Administration.
- Direct communication with Director of Nursing and Doctors.
- Communication with Law Enforcement agencies.
- Created a supportive environment by fostering trust, empathy, and mutual respect among participants.
Education
No Degree - Nursing Prerequisites
El Camino College
Compton ,CA General Education
Paramount High School
Paramount, CA 06.1999
Skills
Proficient in Excel, Aura, Salesforce
Customer Service
Collections
Data Entry
Patient Engagement
Vendor Relations
Notary
Typing 85 wpm
Team Player
Quick Learn
Timeline
Financial Consultant/Acting Business Manager
American Addiction Centers: Laguna Treatment Hosp
12.2022 - 06.2024
Intake Coordinator
Amercian Addiction Center: Laguna Treatment
12.2019 - 12.2021
Lead Behavioral Health Technician
Amercian Addiction Center: Laguna Treatment
10.2018 - 12.2019
Behavioral Health Tech/Group Facilitator
American Addiction Center: Laguna Treatment
06.2016 - 10.2018
No Degree - Nursing Prerequisites
El Camino College
General Education
Paramount High School