LAKELAN REID
Knoxville,TN
Summary
Graduate student in Recreation and Sport Management with proven work ethic and strong communication skills. Experienced in supporting athletic programs through live event assistance, media operations, and enhancing fan experiences. Dedicated to professionalism and teamwork, contributing to high-quality production environments that elevate Tennessee Athletics.
Overview
5
5
years of professional experience
Work History
Bank Teller
Macon Bank & Trust Company
Lafayette, TN
06.2024 - 12.2025
- Processed customer transactions efficiently with a focus on accuracy and service.
- Acted as head Teller temporarily during a colleague's medical leave, overseeing branch operations, guiding a different team daily, and maintaining compliance with limited training
- Educated customers on bank products, services, and digital banking tools.
- Handled customer complaints professionally and escalated issues as needed.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Performed cash handling duties including counting currency, coins and checks.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Entered transactions into computer and issued customer receipts.
- Provided assistance to other tellers during peak business hours as needed.
- Assisted the Marketing Department with sponsored events in the community
Maintenance/Courier
Macon Bank & Trust Company
Lafayette, TN
05.2023 - 06.2024
- Supported internal banking operations by delivering inter-branch documents and supporting facilities.
- Provided dependable service while ensuring prompt and secure transport of materials.
- Performed general office duties such as photocopying, scanning documents.
- Performed basic maintenance and cleaning.
Sports Information Student Assistant
Tennessee Tech University Athletics
Cookeville, TN
08.2022 - 05.2024
- Assisted with stat-keeping and game-day operations for NCAA athletic events.
- Managed live updates, documentation, and press box logistics.
- Managed game day statistics and maintained accurate records for various sports teams.
- Supported media relations by preparing press releases and distributing information to journalists.
- Provided on-site support during events, handling setup and troubleshooting as needed.
Facility Assistant
Marc L. Burnett Student Recreation & Fitness Center
Cookeville, TN
08.2020 - 05.2022
- Maintained facility operations including member support, safety protocols, and disinfection during the pandemic.
- Maintained cleanliness and organization of fitness center facilities.
- Monitored equipment usage and reported maintenance needs promptly.
- Ensured compliance with safety regulations during facility operations.
- Supported customer service efforts by addressing member inquiries effectively.
- Prepared meeting spaces for various programs and administrative functions.
- Maintained accurate records of inventory, supplies, and expenses related to facilities management.
Job Shadow Experience
Cookeville, TN
02.2023
- Shadowed Mark Wilson, former Director of Athletics at TTU, during a men’s and women’s basketball game broadcasted on ESPNU.
- Met and networked with donors.
- Observed facility operations and event management.
- Learned about scheduling and administrative responsibilities.
Education
Master of Science - Recreation And Sport Management
University of Tennessee
Knoxville, TN12-2027
Bachelor of Science - Exercise Science, Physical Education, And Wellness
Tennessee Technological University
Cookeville, TN05.2024
Skills
- Microsoft Office Suite
- Cash handling
- Customer service
- Compliance management
- Transaction processing
- Team leadership
- Data entry
- Facility maintenance
- Problem resolution
- Relationship building
- Stress tolerance
- Document & Records Management
- Statistics
- Data Entry
- Typing Speed: 70 WPM
Awards
- Tennessee Technological University Dean’s List (6x)
- UAS-Golden Grant Opportunity Scholarship (4x)
- Avo Anderson Memorial Business Scholarship (2x)
- Tennessee Technological University Outstanding Sport Administration Student Award
- Member, Tennessee Technological University's EXPW Majors Club
References
References available upon request.
Timeline
Bank Teller
Macon Bank & Trust Company
06.2024 - 12.2025
Maintenance/Courier
Macon Bank & Trust Company
05.2023 - 06.2024
Job Shadow Experience
02.2023
Sports Information Student Assistant
Tennessee Tech University Athletics
08.2022 - 05.2024
Facility Assistant
Marc L. Burnett Student Recreation & Fitness Center
08.2020 - 05.2022
Master of Science - Recreation And Sport Management
University of Tennessee
Bachelor of Science - Exercise Science, Physical Education, And Wellness
Tennessee Technological University