Lakelyn Fortenberry
Summary
Competent Medical Administrative Assistant with demonstrated experience working in office setting with keyboarding and data entry responsibilities. Strong knowledge of medical reception tasks, medical terminology and paperwork processing requirements. Communicates clearly in person and on telephone.
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Ascension St. Vincent OrthoSports
12.2022 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Checked patient insurance, demographic, and health history to keep information current.
- Communicated with surgeons and surgical staff for multiple offices.
Patient Care Technician
Ascension St. Vincent Hospital
02.2022 - 12.2022
- Support care providers by ensuring patient needs are met
- Gather and distribute supplies and documents
- Respond to patient concerns and questions
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Participate in workshops and monthly community events.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
CNA/Home Health Aide
ExpectCare Hospice
07.2021 - 12.2022
- Cared for patients by assisting with their personal care and house chores
- Entertained, converse with, or read aloud to patients to keep them mentally healthy and alert
- Planned, purchased, prepared, or served meals to patients, according to prescribed diets
- Checked patients' pulse, temperature, and respiration, and assist with blood sugar monitoring
- Maintained records of patient care, condition, progress, or problems to report and discuss with supervisor
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Education
Associate of Science - Healthcare Management
Jefferson State Community College
12.2023
High school diploma - undefined
Thompson High School
Skills
- Record Processing
- Schedule Dissemination
- Front Desk Operations
- Typing and Filing
- EHR Software
- Outpatient Procedures
- BLS Certified
Certification
Certified Home Health Aide
BLS Certification
State Tested Nursing Assistant
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Medical Receptionist
Ascension St. Vincent OrthoSports
12.2022 - Current
Patient Care Technician
Ascension St. Vincent Hospital
02.2022 - 12.2022
CNA/Home Health Aide
ExpectCare Hospice
07.2021 - 12.2022
Associate of Science - Healthcare Management
Jefferson State Community College
High school diploma - undefined
Thompson High School
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