Lakelyn Roberts
Shady Spring,WV
Summary
Compassionate Patient Care Technician with experience at WVU Medicine, skilled in vital signs monitoring and patient advocacy. Recognized for enhancing patient satisfaction and training new staff, I effectively streamlined workflows and promoted a safe environment, ensuring high-quality care and dignity for all patients. Adaptable and committed to excellence in healthcare delivery.
Overview
6
6
years of professional experience
Work History
Patient Care Technician
WVU Medicine
Princeton, WV
10.2024 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training three new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
42A Human Resources Specialist
WV Army National Guard
Glen Jean, WV
08.2020 - Current
- Provided expert guidance on employee benefits, improving overall understanding and utilization of available resources.
- Partnered with department managers to develop targeted training programs tailored toward specific skill development needs of their teams.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Three time State Award Recipient
- Active member on Operation Warm Blanket (2023) and Prison Orders (2023-2024)
- Recognized at BCT as an honor soldier
- Three time coin recipient
Customer Service Representative
Walmart
Cross Lanes, WV
02.2023 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
Practical Nursing
Mercer County Technical Education Center
Princeton08.2026
High School Diploma -
Summers County High School
Hinton, WV05.2020
Skills
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- Catheter care
- Feeding assistance
- Patient positioning
- Adaptable
- Professional bedside manner
- Patient advocacy
- Time management
- HIPAA compliance
Timeline
Patient Care Technician
WVU Medicine
10.2024 - Current
Customer Service Representative
Walmart
02.2023 - 12.2023
42A Human Resources Specialist
WV Army National Guard
08.2020 - Current
High School Diploma -
Summers County High School
Practical Nursing
Mercer County Technical Education Center